Customer Success Specialist

Summary

Ignite Visibility is an award-winning performance marketing agency focused on data-driven digital marketing strategies and client success. The Customer Success Specialist will support customers through ticketing platforms, inbound and outbound communication, clear documentation, and effective coordination with internal teams while managing and prioritizing customer requests.

Skills

• The ideal candidate is organized, task-driven, and learns new systems quickly
• You enjoy working independently but communicate clearly for those who need to understand what you have completed
• You will have hands-on experience with customer communication and support our internal teams by managing customer requests
• You are looking for a role where you can learn and grow
• 2+ years' customer support experience with ticketing responsibilities
• 1+ year experience working frequently with Jira, Salesforce, or similar ticketing software platform
• 1+ year inbound customer support phone experience
• Demonstrated general aptitude for learning systems
• Strong verbal skills. Ability to effectively communicate with customers on inbound and outbound support calls
• Strong writing skills. Ability to write clear and concise ticket notes and use email effectively to provide information to others regarding support issues
• Organized, detail-oriented individual capable of following and enforcing processes while maintaining an empathetic and collaborative mindset
• Critical thinker who displays the ability to think, reason, learn, and solve problems
• Ability to learn and apply knowledge of new industries and business models quickly
• Must be friendly, professional, easy to work with and committed to providing support excellence to our customers
• Ability to multitask and re-prioritize tasks based on customer need
• A team player who performs well independently
• Associate degree, or equivalent certifications in customer support and/or technical support related fields
• Excellent customer support and interpersonal relations
• Professional or personal experience with websites, SEO, paid media and/or digital marketing
• Professional or personal experience within the home and/or health services industry

Qualifications

Must Haves

• The ideal candidate is organized, task-driven, and learns new systems quickly
• You enjoy working independently but communicate clearly for those who need to understand what you have completed
• You will have hands-on experience with customer communication and support our internal teams by managing customer requests
• You are looking for a role where you can learn and grow
• 2+ years' customer support experience with ticketing responsibilities
• 1+ year experience working frequently with Jira, Salesforce, or similar ticketing software platform
• 1+ year inbound customer support phone experience
• Demonstrated general aptitude for learning systems
• Strong verbal skills. Ability to effectively communicate with customers on inbound and outbound support calls
• Strong writing skills. Ability to write clear and concise ticket notes and use email effectively to provide information to others regarding support issues
• Organized, detail-oriented individual capable of following and enforcing processes while maintaining an empathetic and collaborative mindset
• Critical thinker who displays the ability to think, reason, learn, and solve problems
• Ability to learn and apply knowledge of new industries and business models quickly
• Must be friendly, professional, easy to work with and committed to providing support excellence to our customers
• Ability to multitask and re-prioritize tasks based on customer need
• A team player who performs well independently

Nice to Haves

• Associate degree, or equivalent certifications in customer support and/or technical support related fields
• Excellent customer support and interpersonal relations
• Professional or personal experience with websites, SEO, paid media and/or digital marketing
• Professional or personal experience within the home and/or health services industry

Benefits

• Fully remote work setting
• Commission and bonus
• Full comprehensive health, dental coverage, vision coverage
• Generous paid vacation and sick time including your birthday off and extra time off around major holidays
• Employee advancement and clear growth potential
• Company-sponsored professional development opportunities