L2 Field Engineer, Aurora

Summary

Indigo is a strategic operational partner for critical digital infrastructure, providing design, deployment, support and scaling services across complex infrastructure environments. The L2 Field Engineer leads field-based telecoms deployment, maintenance, commissioning and fault resolution, while providing technical leadership, mentoring and quality oversight. The role also coordinates projects, manages documentation and supports compliance with service, safety and engineering standards.

Responsibilities

• Provide first-line maintenance, installation and commissioning support across Indigo's customer base, working across both project and maintenance environments
• Respond to interventions and assigned faults in a timely manner, taking ownership through to resolution and ensuring SLAs and KPIs are met
• Carry out fault finding and diagnosis of complex technical issues, following instructions from Indigo or customer NOCs and using appropriate test equipment and procedures, including OTDR, Ethernet and OSA testing
• Install and commission telecoms infrastructure including rack and stack, fibre and copper cabling, cable termination, labelling, testing and AC/DC connectivity in line with required standards
• Complete testing and measurement of cable and fibre runs and support network commissioning across complex technologies and environments
• Provide technical leadership and direction to engineers through field supervision, hands-on coaching, workshops and mentoring
• Lead designated projects as the Lead Engineer, acting as the technical escalation point, coordinating field activities and supporting Project Managers where required
• Define, implement and audit field installation quality standards, managing rectification and continuous improvement activities
• Manage Risk Assessment Method Statement documentation and, where required, perform, manage and record HSE and SVSA inspections
• Provide regular updates to key stakeholders on intervention progress, site issues and team performance, escalating concerns as required
• Produce accurate project documentation and complete all required paperwork within agreed SLAs
• Support Service Partner programmes and provide KPI-based performance feedback on deployment teams
• Maintain excellent working relationships with customers, colleagues and partners while always representing Indigo professionally
• Comply with company and local standards, procedures and protocols, maintaining high standards of Health & Safety, engineering quality and professional conduct
• Demonstrate flexibility to meet changing business requirements and undertake other duties as required

Skills

• Qualified and highly experienced in physically building telecoms infrastructure from plans and to defined quality requirements
• Highly experienced in network commissioning, testing and fault finding, with the ability to provide technical leadership, mentoring and input into technical designs and issues
• Transmission systems, including PDH, SDH, DWDM and optical technologies
• Structured cabling, including fibre optic cabling, installation and maintenance to technical standards
• IP WAN/LAN networking and VoIP, with hands-on testing experience across 10/100/1000Mbps, 10G, 40G and 100G
• Voice, data and IP services/networks across public and private sector environments
• Support systems, including AC/DC power, TSC and BMS systems
• Experienced in the installation, maintenance and commissioning of Ciena, Infinera, Nokia, Juniper and Cisco equipment, with strong knowledge of networking, optical transmission systems and IP
• Proven customer-facing experience in similar technical environments, with the ability to work under pressure and influence others positively
• Excellent written and verbal communication skills, strong report writing ability, and proficiency in Microsoft Office 365
• Full, valid driving licence

Qualifications

Must Haves

• Qualified and highly experienced in physically building telecoms infrastructure from plans and to defined quality requirements
• Highly experienced in network commissioning, testing and fault finding, with the ability to provide technical leadership, mentoring and input into technical designs and issues
• Transmission systems, including PDH, SDH, DWDM and optical technologies
• Structured cabling, including fibre optic cabling, installation and maintenance to technical standards
• IP WAN/LAN networking and VoIP, with hands-on testing experience across 10/100/1000Mbps, 10G, 40G and 100G
• Voice, data and IP services/networks across public and private sector environments
• Support systems, including AC/DC power, TSC and BMS systems
• Experienced in the installation, maintenance and commissioning of Ciena, Infinera, Nokia, Juniper and Cisco equipment, with strong knowledge of networking, optical transmission systems and IP
• Proven customer-facing experience in similar technical environments, with the ability to work under pressure and influence others positively
• Excellent written and verbal communication skills, strong report writing ability, and proficiency in Microsoft Office 365
• Full, valid driving licence

Benefits

• The role is primarily home-based.
• Flexibility required to work across changing environments and locations.
• We're committed to investing in the growth and development of our people.