AI Operations Analyst

Summary

Industrial Electric Mfg. (IEM) is dedicated to delivering world-class solutions for complex power needs. They are seeking an AI Operations Analyst to manage the intake of AI project ideas, support employees in adopting AI tools, and oversee the operational aspects of AI enablement within the company.

Responsibilities

• AI Project Intake: Serve as the front door for new AI project and use-case ideas across IEM, gathering requirements, documenting business needs, and routing qualified requests to the appropriate team members for scoping and prioritization
• User Onboarding & Offboarding: Provision new users on AI platforms, walk them through initial setup, and provide the guidance and resources they need to become productive quickly; deprovision access and reclaim licenses for departing or transitioning employees
• Tool Request Intake & Triage: Manage the intake queue for new AI tool access requests, verify business justification, and coordinate approvals with managers and IT/security stakeholders
• License Administration: Assign, track, and reconcile AI tool licenses and seats across platforms, monitor utilization, and flag underused or over-allocated licenses for optimization
• POC Support: Assist in the build-out of proof-of-concept solutions by preparing sample data, configuring tools, coordinating stakeholder feedback sessions, and tracking POC status and outcomes
• Platform Administration: Support day-to-day administration of AI platforms, including access controls, security group management, and routine configuration changes
• AI Literacy & Training: Help plan and deliver AI literacy programming across IEM, including onboarding walkthroughs, workshops, and training materials that build organization-wide comfort and proficiency with approved AI tools-one of the most direct ways this role drives AI adoption company-wide
• User Support & Enablement: Act as the first point of contact for employee questions about AI tools, troubleshooting common issues and escalating complex technical problems to senior team members
• Usage Monitoring & Reporting: Track platform adoption metrics and generate regular reports on active users, request volumes, and license utilization to inform planning decisions
• Operational Documentation: Maintain up-to-date standard operating procedures (SOPs), FAQs, and knowledge base articles covering intake processes, tool usage, and common troubleshooting steps
• Compliance Checks: Perform routine audits to confirm AI tool usage and access align with IEM's AI governance policies and data security standards

Skills

• Experience: 1-3 years in IT operations, help desk/technical support, business analysis, or a related coordination role
• Hands-On AI Tool Experience: Demonstrated experience using generative AI tools to automate workflows, improve productivity, or solve business problems
• Organization & Follow-Through: Demonstrated ability to manage multiple requests or tickets simultaneously, track them to completion, and keep stakeholders informed of status
• Communication: Strong written and verbal communication skills, with the ability to explain basic technical concepts to non-technical users
• Business analysis fundamentals: experience gathering requirements or documenting a process or workflow, especially with an eye toward where AI could remove manual steps
• Automation curiosity: comfort learning basic scripting or low-code automation to streamline routine tasks and connect AI tools to other business systems
• Reporting: basic experience building simple reports or trackers in Excel, Power BI, or similar tools
• Relevant coursework or certifications in artificial intelligence, project management (PMP), or change management are a plus

Qualifications

Must Haves

• Experience: 1-3 years in IT operations, help desk/technical support, business analysis, or a related coordination role
• Hands-On AI Tool Experience: Demonstrated experience using generative AI tools to automate workflows, improve productivity, or solve business problems
• Organization & Follow-Through: Demonstrated ability to manage multiple requests or tickets simultaneously, track them to completion, and keep stakeholders informed of status
• Communication: Strong written and verbal communication skills, with the ability to explain basic technical concepts to non-technical users

Nice to Haves

• Business analysis fundamentals: experience gathering requirements or documenting a process or workflow, especially with an eye toward where AI could remove manual steps
• Automation curiosity: comfort learning basic scripting or low-code automation to streamline routine tasks and connect AI tools to other business systems
• Reporting: basic experience building simple reports or trackers in Excel, Power BI, or similar tools
• Relevant coursework or certifications in artificial intelligence, project management (PMP), or change management are a plus

Benefits

• Competitive salary and benefits package commensurate with experience.
• Opportunity to build hands-on experience with cutting-edge enterprise AI tools and platforms.
• Direct mentorship from senior AI and Salesforce/MuleSoft technical staff.
• Collaborative and supportive work environment with a clear growth path into more advanced AI roles.
• Professional development and training resources.