Client Success Manager, Media

Summary

Inmar Intelligence is hiring a Client Success Manager, Media to serve as the primary client contact and relationship owner. The role leads cross-functional campaign delivery, translates client objectives into media strategies, manages campaign operations, presents performance insights, and identifies opportunities for account growth and retention.

Responsibilities

• Serve as the primary client contact, maintaining consistent communication, ensuring clarity of deliverables, and proactively managing expectations
• Partner closely with clients to understand their business objectives and translate them into outcome-focused media strategies aligned to goals such as incremental sales, return on ad spend, foot traffic, awareness, consideration, and other agreed measures of success
• Demonstrate strong critical thinking by identifying challenges, proposing solutions, and connecting campaign activity to the client's broader business objectives
• Lead client status meetings, campaign reviews, and performance discussions, coordinating the participation of Analytics, Ad Operations, and other subject matter experts as appropriate
• Develop and present client-facing materials including campaign recaps, performance reports, and strategic recommendations; partner with Analytics subject matter experts on measurement interpretation and client-facing measurement presentations
• Lead cross-functional alignment across Ad Operations, Creative, Creator Solutions, Analytics, Sales, and other partners to ensure high-quality execution, clear ownership, and continuous improvement
• Act as a client advocate internally, ensuring the team delivers high-quality work that meets or exceeds client expectations
• Identify opportunities for account expansion, additional solutions, and future investment by uncovering evolving client needs and business objectives
• Partner with Sales on renewals, upsell opportunities, and account growth strategies while maintaining continuity across the client relationship
• Build trusted advisor relationships with client stakeholders and contribute to long-term retention and growth through consultative guidance
• Oversee campaign planning and activation to ensure timelines, deliverables, and performance expectations are achieved; partner with Ad Operations as the owner of tactical optimization and communicate recommendations and tradeoffs to clients
• Maintain a working understanding of campaign performance and measurement so that recommendations from Analytics and Ad Operations can be translated into clear, client-relevant implications and next steps
• Manage internal project workflows via Monday.com, Salesforce, and other systems to maintain visibility into campaign progress
• Conduct quality checks on deliverables, ensuring accuracy, consistency, and adherence to client and brand standards
• Anticipate potential issues or delays, problem-solve proactively, and lead internal and external communication through resolution while maintaining client confidence
• Support the integration of influencer, retail media, and paid social components within broader omnichannel strategies and execution
• Maintain a strong understanding of evolving media trends, ensuring strategies remain current and competitive
• Lead internal kickoff meetings and cross-functional working sessions, drive accountability to commitments, facilitate difficult conversations, and build alignment without direct authority
• Leverage approved AI-enabled tools and automation to improve campaign planning, client communications, reporting workflows, operational efficiency, and the quality of strategic recommendations
• Continuously identify process improvements that reduce manual effort, improve visibility, and strengthen the client experience

Skills

• Bachelor's Degree in advertising, marketing, communications or similar field
• 3–5 years of experience in media account management, client service, or marketing
• Proven ability to manage multiple clients and campaigns simultaneously while maintaining accuracy and strategic focus
• Deep understanding of digital media channels, including paid social, retail media, influencer, and loyalty programs
• Skilled in problem-solving and critical thinking with a proactive, solution-oriented approach and a positive mindset
• Strong written and verbal communication skills with demonstrated confidence in client presentations
• Proficiency in Google Suite, Microsoft Office, Monday.com, Salesforce, and analytics tools such as Google Analytics or Tableau, experience in The Trade Desk is a plus
• Demonstrated ability to lead cross-functional teams, influence without authority, and maintain accountability across complex client engagements
• Commercial mindset with the ability to recognize client needs, identify growth opportunities, and partner with Sales on account expansion and retention
• Comfort using approved AI and automation tools to improve productivity, communication, analysis, and workflow efficiency
• Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future
• Experience supporting U.S.-based or global clients within an agency or marketing organization
• Familiarity with end-to-end campaign workflows across media and influencer programs
• Foundational understanding of campaign analytics, measurement, and optimization strategies, with the ability to collaborate effectively with Analytics and Ad Operations subject matter experts
• Ability to work collaboratively across cross-functional teams in a fast-paced environment

Qualifications

Must Haves

• Bachelor's Degree in advertising, marketing, communications or similar field
• 3–5 years of experience in media account management, client service, or marketing
• Proven ability to manage multiple clients and campaigns simultaneously while maintaining accuracy and strategic focus
• Deep understanding of digital media channels, including paid social, retail media, influencer, and loyalty programs
• Skilled in problem-solving and critical thinking with a proactive, solution-oriented approach and a positive mindset
• Strong written and verbal communication skills with demonstrated confidence in client presentations
• Proficiency in Google Suite, Microsoft Office, Monday.com, Salesforce, and analytics tools such as Google Analytics or Tableau, experience in The Trade Desk is a plus
• Demonstrated ability to lead cross-functional teams, influence without authority, and maintain accountability across complex client engagements
• Commercial mindset with the ability to recognize client needs, identify growth opportunities, and partner with Sales on account expansion and retention
• Comfort using approved AI and automation tools to improve productivity, communication, analysis, and workflow efficiency
• Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future

Nice to Haves

• Experience supporting U.S.-based or global clients within an agency or marketing organization
• Familiarity with end-to-end campaign workflows across media and influencer programs
• Foundational understanding of campaign analytics, measurement, and optimization strategies, with the ability to collaborate effectively with Analytics and Ad Operations subject matter experts
• Ability to work collaboratively across cross-functional teams in a fast-paced environment

Benefits

• Eligible associates have access to Medical, Dental, and Vision insurance
• Eligible associates have access to Basic and Supplemental Life Insurance options
• Eligible associates have access to 401(k) retirement plans with company match
• Eligible associates have access to Health Spending Accounts (HSA/FSA)
• Flexible time off and 11 paid holidays
• Family-building benefits, including Maternity, Adoption, and Parental Leave
• Tuition Reimbursement and certification support
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Adoption Assistance Reimbursement
• Perks and discount programs
• Depending on the job level and role, annual discretionary bonuses through our Core Company Performance Bonus Plan
• Depending on the job level and role, equity grants, sign-on bonuses, and other tailored incentive opportunities
• Depending on the job level and role, Growing Revenue Incentives
• Depending on the job level and role, Corporate or VIP Bonuses
• Depending on the job level and role, Deferred compensation opportunities