Financials Support Specialist

Summary

Innovative Systems provides eLation Financials accounting software for telecommunications companies, electric cooperatives, and municipalities. The company is seeking an eLation Financials Specialist to support clients, lead software conversions, troubleshoot issues, provide training, and develop support resources.

Responsibilities

• Be the frontline for client support — answering questions and solving problems by phone, email, and our ticketing system
• Lead software conversions from start to finish, including data verification and configuration
• Train clients on the software and help them apply it to their day-to-day accounting work
• Troubleshoot technical issues and walk clients through clear, step-by-step solutions
• Partner with our development team to escalate and prioritize more complex issues
• Keep track of client interactions and resolutions in our ticketing system
• Build out support documentation, knowledge base articles, and video tutorials

Skills

• A bachelor's degree in Accounting, Finance, Business, or a related field — or equivalent experience
• A solid grasp of accounting principles and practices
• Comfort troubleshooting software issues (you don't need to be a developer, just curious and capable)
• Strong written and verbal communication skills
• A customer-first mindset and the organizational chops to juggle multiple client issues at once
• Experience with financial software, especially eLation Financials
• Background in customer support
• Experience with telecommunications companies, electric cooperatives, or municipalities

Qualifications

Must Haves

• A bachelor's degree in Accounting, Finance, Business, or a related field — or equivalent experience
• A solid grasp of accounting principles and practices
• Comfort troubleshooting software issues (you don't need to be a developer, just curious and capable)
• Strong written and verbal communication skills
• A customer-first mindset and the organizational chops to juggle multiple client issues at once

Nice to Haves

• Experience with financial software, especially eLation Financials
• Background in customer support
• Experience with telecommunications companies, electric cooperatives, or municipalities

Benefits

• Full-time role can be on-site or remote
• Generous paid time off
• 10 paid holidays
• 401(k) with company match
• Company-paid employee health, dental, vision, and life insurance (Blue Cross Blue Shield)
• HSA contributions from the company
• Company-paid short- and long-term disability insurance