Quality Assurance Associate

Summary

Integrated Resources, Inc. is a company that provides strategic workforce solutions. They are seeking a Quality Assurance Associate who will be responsible for reviewing and managing incoming complaints to ensure compliance with policies and procedures.

Responsibilities

• Quality assurance associate will have responsibility for reviewing incoming complaints for thoroughness and appropriateness in accordance with policies and procedures
• Review incoming CFs (complaints) for thoroughness of required information, appropriate complaint type selection, timely submission, and appropriate wording for a regulated environment
• Accept or reject incoming CFs (complaints), based on above criteria
• Communicate with CF (complaint) submitters regarding missing information, inaccurate complaint type selection, untimely submission, or inappropriate wording for a regulated environment
• Monitor draft complaints for timely submission
• Submit returned material authorization (RMA) requests to vendor for credit for defective product reported through complaints
• Follow-up with vendor regarding requested RMAs
• Track number of accepted / rejected complaints per day, reasons for rejections, and other pertinent data
• Participate in visual management meeting for complaint handling team
• Complete assigned training in a timely manner
• Cross-train with Manager and peers for any other assignments as applicable

Skills

• 1-2 years of experience
• Detail oriented, proactive, attention to accuracy, excellent customer service both internally and externally, good documentation skills
• Bachelor's degree, with degree in science or engineering preferred, but not required
• Technical/Software tools used: Outlook, Master Control, Excel files, Global CAPA
• Detail-oriented, accurate, focused, good documentation skills, business professional
• Regulated industry complaint handling experience preferred

Qualifications

Must Haves

• 1-2 years of experience
• Detail oriented, proactive, attention to accuracy, excellent customer service both internally and externally, good documentation skills
• Bachelor's degree, with degree in science or engineering preferred, but not required
• Technical/Software tools used: Outlook, Master Control, Excel files, Global CAPA
• Detail-oriented, accurate, focused, good documentation skills, business professional

Nice to Haves

• Regulated industry complaint handling experience preferred

Benefits

• We do offer referral Bonus.