System Support Specialist I (Linux)

Summary

Intelerad is a company focused on enhancing healthcare through efficient medical imaging solutions. They are seeking a System Support Specialist I to provide technical support for their radiology IT systems, ensuring reliability and responsiveness to client needs.

Responsibilities

• Deliver technical support and troubleshooting for radiology IT systems including RIS, PACS, and Vendor Neutral Archives (VNA), ensuring system availability and performance that supports uninterrupted patient care delivery
• Collaborate with clinical and IT stakeholders — including radiologists and technologists — to diagnose system issues, streamline workflows, and implement solutions that improve operational efficiency and the end-user experience
• Support healthcare interoperability standards including DICOM, HL7, and IHE to maintain seamless integration between imaging systems and electronic health records
• Accurately document all troubleshooting activities, resolutions, and technical procedures, contributing to a shared knowledge base that drives continuous improvement and team effectiveness
• Participate in on-call rotation to provide support outside standard business hours, including evenings, weekends, and holidays as required, ensuring 24/7 availability for critical healthcare operations

Skills

• Bachelor's degree in Computer Engineering, Information Technology, or a related field, or equivalent experience
• Minimum 1–2 years of experience in Healthcare IT, with exposure to radiology systems support or a closely related technical discipline
• Working knowledge of PACS, RIS, VNA, and medical imaging workflows
• Familiarity with DICOM, HL7, IHE, and healthcare interoperability standards
• Experience with Windows Server environments (2012, 2016, 2019, 2022+), networking fundamentals, and SQL Server or Oracle databases
• Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow
• Strong analytical and problem-solving skills with ability to diagnose technical issues efficiently and escalate appropriately
• Clear, professional communication skills with the ability to engage effectively with both technical and clinical personnel
• Ability to manage multiple priorities in a fast-paced healthcare environment, working both independently and collaboratively
• Understanding of cybersecurity best practices and HIPAA compliance requirements
• Industry certifications in relevant technical domains (e.g., Microsoft, VMware, Cisco)
• Working knowledge of Linux architecture and PostgreSQL
• Exposure to scripting or automation for system administration tasks (PowerShell, Bash, or Python)
• Knowledge of cloud-based medical imaging solutions or telemedicine technologies
• Fluency in French or other languages, or equivalent
• Willingness to work evening and weekend shifts as part of a regular schedule rotation
• Participation in on-call rotation with availability for overtime, holidays, and weekends as required
• Ability to handle sensitive patient data in compliance with applicable privacy regulations

Qualifications

Must Haves

• Bachelor's degree in Computer Engineering, Information Technology, or a related field, or equivalent experience
• Minimum 1–2 years of experience in Healthcare IT, with exposure to radiology systems support or a closely related technical discipline
• Working knowledge of PACS, RIS, VNA, and medical imaging workflows
• Familiarity with DICOM, HL7, IHE, and healthcare interoperability standards
• Experience with Windows Server environments (2012, 2016, 2019, 2022+), networking fundamentals, and SQL Server or Oracle databases
• Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow
• Strong analytical and problem-solving skills with ability to diagnose technical issues efficiently and escalate appropriately
• Clear, professional communication skills with the ability to engage effectively with both technical and clinical personnel
• Ability to manage multiple priorities in a fast-paced healthcare environment, working both independently and collaboratively
• Understanding of cybersecurity best practices and HIPAA compliance requirements

Nice to Haves

• Industry certifications in relevant technical domains (e.g., Microsoft, VMware, Cisco)
• Working knowledge of Linux architecture and PostgreSQL
• Exposure to scripting or automation for system administration tasks (PowerShell, Bash, or Python)
• Knowledge of cloud-based medical imaging solutions or telemedicine technologies
• Fluency in French or other languages, or equivalent
• Willingness to work evening and weekend shifts as part of a regular schedule rotation
• Participation in on-call rotation with availability for overtime, holidays, and weekends as required
• Ability to handle sensitive patient data in compliance with applicable privacy regulations