DevOps Engineer

Summary

Confidential is seeking a DevOps Engineer to support and improve the operational posture of foundational infrastructure components used by other teams. The role focuses on resolving production issues, improving reliability and efficiency, automating operational processes, maintaining documentation, and enhancing support visibility for cloud infrastructure partners.

Responsibilities

• Interact with partners of Cloud Infrastructure to help resolve production issues and challenges being faced by them
• Triage, investigate and solve technical challenges faced by Cloud Infrastructure partners; interfacing and collaborating with talented and friendly CloudInfra engineers
• Identify areas of improvement to reduce toil in maintaining the infrastructure components reliably, as well as enhance the ease of use for our customers, where possible
• Automate, where possible, to improve operational efficiency and reducing burden
• Update documentation to provide up-to-date information and enable users to self-service common issues
• Continuously improve the support process to provide better visibility into trends observed, which can help identify potential areas of improvement and investment

Skills

• Expertise with a public cloud provider (AWS in particular, GCP, Azure) and their infrastructure as a service offering (e.g. EC2/EKS) is required
• Kubernetes experience is required
• Strong problem solving and solid production debugging skills are required
• Ability to navigate different technologies to efficiently solve incoming requests
• Passionate about efficiency, availability, quality and system quality
• Excellent communication skills and the ability to work well within a team and across engineering teams is key
• **Experience with Python/Ruby, Golang, bash scripting. - PRIORITIZE**
• Istio/Envoy experience is preferred
• CI/CD experience (Buildkite, Spinnaker) is preferred
• Integrations with Slack, Asana, Jira are good to have
• Layer 3 networking, Edge Networking, CDN, DNS experience is a plus

Qualifications

Must Haves

• Expertise with a public cloud provider (AWS in particular, GCP, Azure) and their infrastructure as a service offering (e.g. EC2/EKS) is required
• Kubernetes experience is required
• Strong problem solving and solid production debugging skills are required
• Ability to navigate different technologies to efficiently solve incoming requests
• Passionate about efficiency, availability, quality and system quality
• Excellent communication skills and the ability to work well within a team and across engineering teams is key
• **Experience with Python/Ruby, Golang, bash scripting. - PRIORITIZE**

Nice to Haves

• Istio/Envoy experience is preferred
• CI/CD experience (Buildkite, Spinnaker) is preferred
• Integrations with Slack, Asana, Jira are good to have
• Layer 3 networking, Edge Networking, CDN, DNS experience is a plus

Benefits

• Remote work arrangement