Product Specialist

Summary

Istari Digital builds the connective tissue for defense acquisition. They are seeking a Product Specialist to connect their product with users and sales, involving customer feedback, sales collateral creation, and product support.

Responsibilities

• Gather customer feedback: sit in on customer calls, run lightweight interviews, and watch how people actually use the product
• Collect and organize feedback from customer-facing teams — sales, deployment, support — into clear themes the product team can act on, and close the loop so those teams know they were heard
• Create sales collateral: one-pagers, demo scripts, feature explainers, and competitive snippets that help the sales team tell the product’s story well
• Demo features to customers and internal teams — showing a systems engineer how a supplier working in NX and a prime working in CATIA can verify against each other on every revision — and keep our demo environments and materials current as the product evolves
• Help the product team with whatever moves the mission: release notes, documentation checks, testing a new feature before it ships

Skills

• 0–3 years of work experience. New grads are welcome. What matters is evidence of hustle — a project you shipped, a club you ran, a job where you clearly did more than the description asked
• Strong writing. Most of this job is turning messy input into clear output, and clear writing is how that happens
• Genuine curiosity about how things work — the product, the customer's world, why a deal closed or didn't. You ask good questions and actually listen to the answers
• Follow-through. When you pick something up, it gets done, and nobody has to check
• Comfort with technology. You don't need to code, but you'll be demoing a technical product to engineers, and you should enjoy learning it deeply enough to do that well
• Directness. When asked for your best guess, you give it — you don't hedge
• A portfolio of things you've made — writing, videos, a side project, anything that shows you can produce
• Experience in a customer-facing role, even informally (support, tutoring, retail — anywhere you had to understand what someone needed)
• Exposure to engineering, aerospace, defense, or another technical domain
• Must be a US citizen living within the United States

Qualifications

Must Haves

• 0–3 years of work experience. New grads are welcome. What matters is evidence of hustle — a project you shipped, a club you ran, a job where you clearly did more than the description asked
• Strong writing. Most of this job is turning messy input into clear output, and clear writing is how that happens
• Genuine curiosity about how things work — the product, the customer's world, why a deal closed or didn't. You ask good questions and actually listen to the answers
• Follow-through. When you pick something up, it gets done, and nobody has to check
• Comfort with technology. You don't need to code, but you'll be demoing a technical product to engineers, and you should enjoy learning it deeply enough to do that well
• Directness. When asked for your best guess, you give it — you don't hedge

Nice to Haves

• A portfolio of things you've made — writing, videos, a side project, anything that shows you can produce
• Experience in a customer-facing role, even informally (support, tutoring, retail — anywhere you had to understand what someone needed)
• Exposure to engineering, aerospace, defense, or another technical domain
• Must be a US citizen living within the United States