FlightSpan Subscriber Support Specialist

Summary

JAARS is seeking a FlightSpan Subscriber Support Specialist to support users of its flight operations management software for mission aviation organizations operating in remote contexts. The role focuses on onboarding subscribers, developing training materials, providing user support and training, managing feedback, and collaborating with software developers on issue resolution and product improvements.

Responsibilities

• Developing and maintaining training materials for FlightSpan
• Onboarding new subscribers, including data migration and initial training
• Manage subscriber feedback and assist in triaging bug reports and feature requests
• Collaborating with the development team to define new app features
• Work closely with the development team to ensure that design changes and bug fixes adequately address issues raised by our subscribers
• Manage the process of extracting and digitizing aircraft weight and balance and performance data from Aircraft Flight Manuals for new aircraft types that are added to FlightSpan
• Assist in testing new features for accuracy and ease of use

Skills

• Aviation operations experience
• Affinity for tech and software solutions
• Excellent spreadsheet competency and a working knowledge of databases
• Knowledge of Apple's design principles and application interface guidelines
• Strong communication skills with a user/customer-centric focus and an always-learning mindset
• A well developed coaching and training skillset
• A deep and growing walk with the Lord Jesus that includes your personal spiritual growth and the ability to support others in their spiritual growth
• Embrace the vision, mission, and core values of JAARS
• This is a non-paid role, and is open to Volunteers and Support Staff types
• Pilot experience

Qualifications

Must Haves

• Aviation operations experience
• Affinity for tech and software solutions
• Excellent spreadsheet competency and a working knowledge of databases
• Knowledge of Apple's design principles and application interface guidelines
• Strong communication skills with a user/customer-centric focus and an always-learning mindset
• A well developed coaching and training skillset
• A deep and growing walk with the Lord Jesus that includes your personal spiritual growth and the ability to support others in their spiritual growth
• Embrace the vision, mission, and core values of JAARS
• This is a non-paid role, and is open to Volunteers and Support Staff types

Nice to Haves

• pilot experience

Benefits

• JAARS Waxhaw or Remote