Enterprise Solutions Specialist I (SAP QM)

Summary

Jabil is a global provider of engineering, supply chain, and manufacturing solutions for leading brands. The Enterprise Solutions Specialist I will develop, support, configure, test, document, and maintain SAP business applications, with a focus on SAP QM. The role will gather requirements, lead SAP implementations and enhancements, support integrations, troubleshoot systems, coordinate testing and training, and provide functional expertise across plants and IT teams.

Responsibilities

• Responsible for system development, support, coding, testing, debugging, documenting, maintaining, and installing of business applications programs
• Drive business requirements gathering and gap analysis via conducting workshops, assessment of operational processes and analyzing how these can be implemented within SAP
• Be proficient and able to work independently in the overall business processes and system functionality for primary application module or functional area
• Deliver functional design documentation, test plan, coordinate UAT with SMEs
• Present proposed solutions to the design committee for approval
• Responsible for successful delivery of SAP module configuration
• Ability to propose design and implement interfaces to external systems
• Work with SAP developers implementing custom code solutions when necessary
• Typical projects include SAP implementations, upgrades, enhancement or extension of existing SAP application
• Required to support integration between SAP and non-SAP systems by providing SAP functional expertise and business analysis skill, ensuring seamless integration across platforms
• Work in cross-functional and cross-application teams to achieve optimal design matching business requirements
• Maintain thorough knowledge and in-depth field experience in multiple applications or modules, comprising emerging or job technologies required. This could include formal or self-paced professional development
• Maintain availability of system including assisting installation at plant sites, providing support to current users, monitoring the system and troubleshooting issues. Train and support for all plants including coordination with other plants and installation teams
• Participate in development and rollout of new functionality
• Assist in development of guidelines, checklist, procedures and training documentation
• Ensure that projects are scheduled, planned to achieve the right balance of roadmap/strategic developments and necessary ongoing enhancements to maintain the integrity of the application/infrastructure
• Ensure project communication is effective with all parties
• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are ‘best in field’
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
• Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to work effectively under pressure with constantly changing priorities and deadlines
• Serve as escalation point for troubleshooting issues per SLA
• May perform full configuration of more than one application module. Perform advanced, customized configuration in at least one application module
• Provide functional advice and assistance to other IT teams as necessary
• Understand and embrace the business and IT strategic direction

Skills

• Preferably if the candidate has other functional knowledge in Material Management in SAP or any other ERP systems on manufacturing process and quality management process
• Or an equivalent combination of education, training or experience
• Ability to work effectively under pressure with constantly changing priorities and deadlines
• Bachelor's Degree in Computer Science or Management Information Systems preferred

Qualifications

Must Haves

• Preferably if the candidate has other functional knowledge in Material Management in SAP or any other ERP systems on manufacturing process and quality management process
• Or an equivalent combination of education, training or experience
• Ability to work effectively under pressure with constantly changing priorities and deadlines

Nice to Haves

• Bachelor's Degree in Computer Science or Management Information Systems preferred

Benefits

• Medical, dental, and vision insurance plans
• Paid time off accruing at a rate of 3.07 hours during your first year of employment
• 4 weeks of paid parental leave
• In 2027, 11 company-paid holidays (9 fixed holidays and 2 optional floating holidays), subject to change yearly
• 401(k) retirement plan
• Employee stock purchase plan