Client Success Manager

Summary

Jenzabar is seeking a Client Success Manager with experience in higher education and/or client service. The role focuses on maintaining client relationships, improving product and service satisfaction, supporting account strategy and sales opportunities, gathering client feedback, and using AI-enabled tools and analytics to improve business outcomes across an assigned territory.

Responsibilities

• Maintain positive client relationships to maximize product/service satisfaction
• Act as a liaison between organization and clients
• Leverage data captured in other areas of Jenzabar to personalize and address client's needs and ROI
• Client Service training for continuous improvement
• Visit and/or conduct annual reviews with each client
• Identify, develop, and maintain strategic relationships with senior level contacts
• Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
• Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
• Represent Jenzabar at related regional conferences within your territory
• Deeper level of understanding of our 3rd party relationships and opportunities & positioning
• Visit clients on campus
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
• Other tasks as assigned
• Ability to travel 50-75%

Skills

• Jenzabar is looking for a Client Success Manager that has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company) with 2+ years of experience
• Ability to travel 50-75%
• •Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws. •Please Note: Jenzabar does not sponsor applicants for work visas
• • Bachelor's Degree
• • Background in Higher Education - understand industry
• • Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus
• • Strong communication skills and a positive attitude

Qualifications

Must Haves

• Jenzabar is looking for a Client Success Manager that has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company) with 2+ years of experience
• Ability to travel 50-75%
• •Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws. •Please Note: Jenzabar does not sponsor applicants for work visas

Nice to Haves

• • Bachelor's Degree
• • Background in Higher Education - understand industry
• • Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus
• • Strong communication skills and a positive attitude

Benefits

• Annual bonus
• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• PTO
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance