Associate AI Conversation Designer (German)

Summary

JustAnswer is a company that combines advanced AI with human expertise to provide professional services globally. They are seeking an Associate AI Conversation Designer to help build and evolve chatbots for the German market, focusing on designing engaging conversational experiences and optimizing chatbot flows.

Responsibilities

• Design and optimize chatbot flows to convert, engage, and support customers across e-commerce and customer service journeys
• Write clear, compelling conversation copy that aligns with brand tone and business objectives
• Analyze customer transcripts and chatbot performance to identify gaps and propose improvements
• Apply NLP/LLM tools and prompt engineering to enhance response quality and scalability
• Partner with international teams to localize and align bots with regional goals and personas
• Collaborate with analytics to evaluate performance metrics and measure impact
• Conduct QA (functional, linguistic, and regression) testing of bot interactions
• Lead or contribute to special projects (e.g., chatbot consolidation, competitor analysis, new bot launches)

Skills

• Native-level fluency in German
• Bachelor's degree or equivalent experience in Linguistics, Cognitive Science, Human-Computer Interaction, Computer Science, Human-Centered Design, or a related field
• 0–2 years of experience designing and launching chatbot or conversational AI solutions in production environments, or through internships, academic projects, or research
• Experience working with or exposure to LLMs and prompt engineering
• Excellent written and verbal communication skills
• Strong attention to detail and ability to identify patterns, inconsistencies, and opportunities for improvement
• Eagerness to learn new technologies, tools, and ways of working
• Curious, analytical mindset with a passion for understanding customer behavior and solving problems
• Ability to manage multiple priorities and stay organized in a fast-paced environment
• Strong collaboration skills and openness to feedback
• Comfortable working with data and using insights to inform decisions
• Demonstrated initiative through coursework, internships, projects, leadership experiences, or extracurricular activities
• Interest in AI, conversational design, customer experience, or emerging technologies
• Introductory knowledge of Python or another scripting language applied to conversational systems or automation
• Coursework, projects, or internships involving AI, chatbots, UX writing, customer experience, or product design
• Experience using tools such as Figma, Excel, PowerBI, Asana, LucidChart, or similar platforms
• Experience working on team-based projects with multiple stakeholders
• Interest in global markets, localization, or multilingual experiences

Qualifications

Must Haves

• Native-level fluency in German
• Bachelor's degree or equivalent experience in Linguistics, Cognitive Science, Human-Computer Interaction, Computer Science, Human-Centered Design, or a related field
• 0–2 years of experience designing and launching chatbot or conversational AI solutions in production environments, or through internships, academic projects, or research
• Experience working with or exposure to LLMs and prompt engineering
• Excellent written and verbal communication skills
• Strong attention to detail and ability to identify patterns, inconsistencies, and opportunities for improvement
• Eagerness to learn new technologies, tools, and ways of working
• Curious, analytical mindset with a passion for understanding customer behavior and solving problems
• Ability to manage multiple priorities and stay organized in a fast-paced environment
• Strong collaboration skills and openness to feedback
• Comfortable working with data and using insights to inform decisions
• Demonstrated initiative through coursework, internships, projects, leadership experiences, or extracurricular activities
• Interest in AI, conversational design, customer experience, or emerging technologies

Nice to Haves

• Introductory knowledge of Python or another scripting language applied to conversational systems or automation
• Coursework, projects, or internships involving AI, chatbots, UX writing, customer experience, or product design
• Experience using tools such as Figma, Excel, PowerBI, Asana, LucidChart, or similar platforms
• Experience working on team-based projects with multiple stakeholders
• Interest in global markets, localization, or multilingual experiences

Benefits

• Pearl will provide pay transparency information upon application to those in qualifying jurisdictions.
• Employment is with JustAnswer LLC, a Pearl company.
• We offer a flexible, collaborative environment where designers, engineers, and product thinkers shape the future of AI + Human interaction together.
• Remote From these States: Florida, Georgia, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Virginia, and Wisconsin.