Summary
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The Customer Engagement Applications Engineer will provide technical applications support for reticle and photomask inspection systems, assist in customer training, and collaborate with marketing and sales to meet customer needs.
Responsibilities
- Responsible for providing technical applications support for the development and implementation of KLA reticle and photomask inspection systems. Makes presentations on all aspects of products
- Be responsible for acceptance test, customers training, recipe setup, project execution, alpha/beta testing and related pre-sales activities
- Assists marketing and Account Sales in assessing potential application of company products to meet customer needs
- Provides follow-up support in disseminating technical information on specific applications
- Escalates field applications issue to product division and follow up for issue fix. Works on sophisticated problems where analysis of situations or data requires an in-depth evaluation of various factors
- Working with customers and division to improve the benefit of reticle inspectors
- Generate BKM, project summary report, customer's use cases summary and product value pitch information summary
- Traveling to customer sites is required
Skills
- Master's Level Degree and 0 years related work experience
- Bachelor's Level Degree and related work experience of 2 years
- Strong project management and communication skills
- Ability to provide technical applications support for the development and implementation of KLA reticle and photomask inspection systems
- Experience in making presentations on all aspects of products
- Experience in acceptance test, customers training, recipe setup, project execution, alpha/beta testing and related pre-sales activities
- Ability to assist marketing and Account Sales in assessing potential application of company products to meet customer needs
- Ability to provide follow-up support in disseminating technical information on specific applications
- Ability to escalate field applications issue to product division and follow up for issue fix
- Ability to work on sophisticated problems where analysis of situations or data requires an in-depth evaluation of various factors
- Ability to work with customers and division to improve the benefit of reticle inspectors
- Ability to generate BKM, project summary report, customer's use cases summary and product value pitch information summary
- Willingness to travel to customer sites
Qualifications
Must Haves
- Master's Level Degree and 0 years related work experience
- Bachelor's Level Degree and related work experience of 2 years
- Strong project management and communication skills
- Ability to provide technical applications support for the development and implementation of KLA reticle and photomask inspection systems
- Experience in making presentations on all aspects of products
- Experience in acceptance test, customers training, recipe setup, project execution, alpha/beta testing and related pre-sales activities
- Ability to assist marketing and Account Sales in assessing potential application of company products to meet customer needs
- Ability to provide follow-up support in disseminating technical information on specific applications
- Ability to escalate field applications issue to product division and follow up for issue fix
- Ability to work on sophisticated problems where analysis of situations or data requires an in-depth evaluation of various factors
- Ability to work with customers and division to improve the benefit of reticle inspectors
- Ability to generate BKM, project summary report, customer's use cases summary and product value pitch information summary
- Willingness to travel to customer sites
Benefits
- Participation in performance incentive programs
- Medical, dental, vision, life, and other voluntary benefits
- 401(K) including company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits including an employee assistance program (EAP)
- Paid time off and paid company holidays
- Family care and bonding leave
- Interns are eligible for some of the benefits listed