Client Success Manager

Summary

Landmark Ventures is a relationship-driven firm that brings global brands and high-growth B2B companies together through executive events and experiences. The Manager, Client Success will serve as a trusted day-to-day partner to a portfolio of clients, advising on experiences, coordinating internal teams, managing execution, and identifying opportunities to expand relationships.

Responsibilities

• Become someone our clients trust, rely on and genuinely enjoy working with
• You'll serve as a primary day-to-day contact for a portfolio of clients, developing a strong understanding of their businesses, people, priorities and objectives
• You'll lead and participate in client calls, keep everyone aligned on decisions and next steps, answer questions quickly and make sure clients always know where things stand
• You'll learn how each client likes to work and anticipate what they need before they have to ask
• Most importantly, you'll make Landmark feel easy to work with – responsive, thoughtful, organized and dependable
• You'll help clients think through their calendars and advise them on opportunities for VIP dinners, executive roundtables, experiences and other gatherings
• You'll sit between the client and Landmark's teams and help keep everyone moving in the same direction
• You'll coordinate with colleagues across event production, venues, programming, attendee recruitment, marketing, creative and leadership. You'll translate client conversations into clear actions, owners and deadlines and make sure commitments don't disappear between meetings
• Build and maintain an event calendar or account plan
• Prepare agendas, meeting briefs and client updates
• Coordinate event concepts, dates, markets and venues
• Develop speaker guides, briefing documents and talking points
• Coordinate speaker outreach and preparation
• Review invitation strategies and target attendee profiles
• Work with our recruitment team on priority executives and attendee outreach
• Gather client materials, branding, biographies, headshots and content
• Prepare clients for their upcoming dinners and experiences
• Track decisions, deliverables and outstanding questions
• Support clients on-site when appropriate
• Capture follow-up and help turn a successful event into meaningful next steps
• You'll learn their broader calendars, markets, audiences and priorities
• You'll work alongside senior relationship owners to develop ideas, proposals, renewals and expanded engagements
• You'll help us continuously improve how Landmark manages client relationships – how we prepare for meetings, organize account information, communicate with clients, track calendars, capture institutional knowledge and move from one successful engagement to a broader relationship
• You'll also be encouraged to use AI, automation and modern tools to make our work smarter and our client experience better
• If there's a better way to do something, we want you to find it

Skills

• You're a relationship person and a details person
• You can comfortably join a call with a senior executive and represent Landmark well, then spend the next hour making sure every commitment from that conversation has an owner and a deadline
• You're warm without being overly casual. Polished without being corporate. Organized without being rigid. Commercial without being salesy
• You communicate exceptionally well and know how to turn a complicated conversation into a simple set of next steps
• You're curious. You want to understand the client's business and why they're hosting the dinner – not simply what time it starts
• You're proactive. If something doesn't look right, you ask. If a deadline is approaching, you don't wait to be reminded. If you see an opportunity, you raise it
• And you have exceptional follow-through
• You likely bring 4–8+ years of experience in client success, account management, experiential marketing, events, hospitality, consulting, partnerships or another high-touch client environment
• You should be an exceptional communicator, highly organized and comfortable managing multiple clients and engagements simultaneously
• You should have the judgment and confidence to interact with senior executives while remaining willing to roll up your sleeves and handle detailed work
• You should also be comfortable with presentations, spreadsheets, CRM systems and modern productivity tools, and curious about how AI can make you better at your job
• Candidates must be authorized for employment in the United States
• Experience working with B2B technology companies, executive audiences, events or experiential programs is valuable, but not required
• Above all, we're looking for someone who is thoughtful, resourceful, dependable, low-ego and hungry to grow

Qualifications

Must Haves

• You're a relationship person and a details person
• You can comfortably join a call with a senior executive and represent Landmark well, then spend the next hour making sure every commitment from that conversation has an owner and a deadline
• You're warm without being overly casual. Polished without being corporate. Organized without being rigid. Commercial without being salesy
• You communicate exceptionally well and know how to turn a complicated conversation into a simple set of next steps
• You're curious. You want to understand the client's business and why they're hosting the dinner – not simply what time it starts
• You're proactive. If something doesn't look right, you ask. If a deadline is approaching, you don't wait to be reminded. If you see an opportunity, you raise it
• And you have exceptional follow-through
• You likely bring 4–8+ years of experience in client success, account management, experiential marketing, events, hospitality, consulting, partnerships or another high-touch client environment
• You should be an exceptional communicator, highly organized and comfortable managing multiple clients and engagements simultaneously
• You should have the judgment and confidence to interact with senior executives while remaining willing to roll up your sleeves and handle detailed work
• You should also be comfortable with presentations, spreadsheets, CRM systems and modern productivity tools, and curious about how AI can make you better at your job
• Candidates must be authorized for employment in the United States

Nice to Haves

• Experience working with B2B technology companies, executive audiences, events or experiential programs is valuable, but not required
• Above all, we're looking for someone who is thoughtful, resourceful, dependable, low-ego and hungry to grow

Benefits

• Remote work within the United States or Europe
• Room to grow, including managing larger and more strategic client relationships, developing deeper expertise in executive experiences, taking on commercial responsibility and becoming an increasingly important part of Landmark's client leadership