Support Engineer (L2) — Developer Track | SaaS Startup

Summary

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with top global remote talent. They are seeking a technically sharp Support Engineer to join a growing SaaS platform in the nonprofit fundraising space, where the role involves managing customer support and resolving technical issues while progressively taking on more complex development tasks.

Responsibilities

• Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently
• Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers
• Navigate and debug an existing proprietary codebase you didn't write — quickly and without extensive guidance
• Shift into feature development and deeper technical work in the afternoons as ramp-up progresses
• Communicate ticket status and blockers proactively — without waiting to be asked
• Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure

Skills

• 3–5 years of software development experience (full-stack or backend-leaning)
• Hands-on experience with the Microsoft stack: C#, ASP.NET MVC, SQL Server
• Demonstrated ability to debug unfamiliar codebases independently
• Front-end basics: HTML, CSS, JavaScript, jQuery, Bootstrap
• Strong written English — clear, direct, proactive communicator
• Comfortable working in a lean startup environment with minimal documentation and real ownership
• Background in support engineering, developer support, or a hybrid dev/support role
• Experience with Azure infrastructure
• Prior work at a startup or on a very small engineering team
• Comfortable with AI-assisted development — the team actively uses Claude for architectural work and expects you to be a co-user, not a skeptic. If you've integrated AI tooling into your daily workflow, say so

Qualifications

Must Haves

• 3–5 years of software development experience (full-stack or backend-leaning)
• Hands-on experience with the Microsoft stack: C#, ASP.NET MVC, SQL Server
• Demonstrated ability to debug unfamiliar codebases independently
• Front-end basics: HTML, CSS, JavaScript, jQuery, Bootstrap
• Strong written English — clear, direct, proactive communicator
• Comfortable working in a lean startup environment with minimal documentation and real ownership

Nice to Haves

• Background in support engineering, developer support, or a hybrid dev/support role
• Experience with Azure infrastructure
• Prior work at a startup or on a very small engineering team
• Comfortable with AI-assisted development — the team actively uses Claude for architectural work and expects you to be a co-user, not a skeptic. If you've integrated AI tooling into your daily workflow, say so

Benefits

• Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
• 13th month pay
• Performance-based bonuses
• Comprehensive HMO policy, including dependents.
• Annual continuing education budget to support professional development