Leslie's
Posted 119 days agoVerified live 6h ago
Help Desk Specialist
Brief overview
PHOENIX, Arizona, United StatesIn-person
2+ yrsMinimum
7 H-1B approvalsDept. of Labor
4 green cardsCertified filings
Supporting remote users in WAN/VPN environmentsPC troubleshootingCommunication skillsProblem-solving skillsCustomer service skillsRetail POS systems support
About the company
Leslie'slesliespool.com
In March of 1963, a one-man pool supply operation working out of a backyard shed in North Hollywood, California, began.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.7H-1B approved
100%approval rate
6new H-1B hires
4PERM certified
$122,626median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20236
20241
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20232
20243
20252
20261
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20254
Top sponsored roles
Mobile Lead Engineer, eCommerceeCommerce Web Analytics AnalystSr. Financial Analyst, FP&ADirector Enterprise SystemsAnalyst, Advanced Analytics
Job description
Summary
Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. The Help Desk Specialist provides day-to-day technical support to retail stores and end users, ensuring timely issue resolution and an exceptional customer experience.
Responsibilities
- Deliver outstanding customer service by maintaining high availability for inbound support calls (90%+ of scheduled phone time)
- Accurately log, prioritize, and track help desk requests in the ticketing system
- Monitor open work orders and ensure timely follow-up and resolution
- Troubleshoot retail store issues, including POS hardware/software, polling, and WAN connectivity
- Diagnose and resolve phone line, wiring, and in-store music system issues
- Support new store setups, including POS configuration and initial polling
- Maintain efficiency by completing a high volume of work orders (2,500+ annually)
- Continuously expand technical knowledge, including Level 2 support tasks and PC troubleshooting
- Collaborate with senior help desk staff to learn and apply new support procedures
Skills
- 2+ years of experience in an IT Help Desk or technical support environment
- 1–2 years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint, Access)
- Experience supporting remote users in WAN/VPN environments
- Strong foundational PC troubleshooting skills
- Strong communication, problem-solving, and customer service skills
- Experience supporting or working with retail POS systems is a plus
Qualifications
Must Haves
- 2+ years of experience in an IT Help Desk or technical support environment
- 1–2 years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint, Access)
- Experience supporting remote users in WAN/VPN environments
- Strong foundational PC troubleshooting skills
- Strong communication, problem-solving, and customer service skills
Nice to Haves
- Experience supporting or working with retail POS systems is a plus
Benefits
- Comprehensive medical, pharmacy, dental, & vision plan options.
- Health savings account (with enrollment in the high deductible health plan option).
- Health & dependent care flexible spending accounts.
- Company-paid basic life and AD&D insurance.
- Voluntary supplemental life insurance.
- Company-paid short-term disability and voluntary long-term disability insurance.
- Pre-tax and Roth 401(k) with company match.
- Paid vacation, sick, and bereavement leave.
- Paid holidays, including a floating personal day.
- Employee assistance and wellness programs.
- Earned Wage access is available, allowing early access to a portion of your earned wages before payday.
- Product discounts at Leslie’s Retail stores.
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