Technical Account Manager (US-based, remote in a ET, CT or MT timezone)

Summary

Let's Do This is an online company that helps people come together through mass-participation sports events. The Technical Account Manager will own the revenue performance, retention, and long-term success of strategic event organizer partners by providing technical and strategic guidance, driving AI-powered platform adoption, and delivering data-driven recommendations. The role also involves cross-functional collaboration, industry relationship building, and onsite event support.

Responsibilities

• Own revenue performance across your portfolio (growth, retention, renewals)
• Own and drive multi-quarter account strategies, aligned to partner goals and revenue outcomes
• Maintain strong account health (OHS), renewal readiness, and long-term contracts
• Identify and execute growth opportunities that drive measurable increases in partner performance
• Drive behavioral change in organizers, helping them transition from manual, LDT-supported workflows to AI-enabled, self-sufficient operating models
• Use LDT’s internal AI tools alongside external tools to scale account management, generate insights, and prioritize actions
• Deliver data-driven recommendations powered by AI (e.g. performance trends, conversion improvements, operational efficiencies)
• Continuously identify opportunities to replace manual workflows with AI-enabled solutions
• Operate with a mindset of “how do I 10x my impact using AI?”, not “how do I do more manually”
• Act as a trusted advisor to senior stakeholders at event organizers
• Provide data-driven recommendations to improve event performance
• Guide organizers on best practices across registration, operations, and participant experience
• Help partners design and implement AI-powered support models using LDT tooling
• Guide organisers toward greater self-sufficiency through automation and AI
• Build deep expertise in the endurance event ecosystem
• Represent Let’s Do This at industry events, conferences, and key partner moments
• Develop strong external relationships and credibility across the market
• Ensure partners fully adopt and extract value from our platform
• Identify opportunities for expansion (features, integrations, new use cases)
• Translate partner needs into scalable product insights
• Drive adoption of LDT’s AI-powered products and agents, ensuring partners fully leverage automation capabilities
• Identify opportunities to improve performance through AI-led experimentation and optimization
• Partner with Product to shape roadmap priorities based on real partner needs
• Collaborate with Onboarding & Support to ensure seamless partner experience
• Maintain clear internal visibility on account health and risks
• Travel to key events to support partners at critical moments; while this is fluid at this stage of our growth, expect a minimum of 5 weekends per year
• Build trust through in-person engagement and hands-on support
• Be present when it matters most — including weekends

Skills

• You need to be US-based, in a CT, ET or MT timezone
• * 4+ years in Technical Account Management, Strategic CS, or similar roles
• * Proven experience owning revenue, retention, or expansion targets
• * Strong technical fluency (APIs, integrations, data flows)
• * Excellent stakeholder management (including C-level)
• * Comfortable operating in ambiguity and building structure
• * Strong curiosity and enthusiasm for AI tools, automation, and data-driven workflows
• * Demonstrated ability to use technology to scale personal output and impact
• * Comfortable guiding non-technical stakeholders in adopting AI-powered solutions
• * You instinctively look for ways to replace manual effort with scalable, AI-driven solutions
• * Commercially minded and results-driven
• * Credible, consultative, and liked and trusted by partners
• * Happy and confident working remotely but still building tight-knit and respected internal working relationships
• * Energized by high-growth environments and big challenges
• * Willing to go above and beyond to make partners successful
• * Travel to key events to support partners at critical moments; while this is fluid at this stage of our growth, expect a minimum of 5 weekends per year

Qualifications

Must Haves

• You need to be US-based, in a CT, ET or MT timezone
• * 4+ years in Technical Account Management, Strategic CS, or similar roles
• * Proven experience owning revenue, retention, or expansion targets
• * Strong technical fluency (APIs, integrations, data flows)
• * Excellent stakeholder management (including C-level)
• * Comfortable operating in ambiguity and building structure
• * Strong curiosity and enthusiasm for AI tools, automation, and data-driven workflows
• * Demonstrated ability to use technology to scale personal output and impact
• * Comfortable guiding non-technical stakeholders in adopting AI-powered solutions
• * You instinctively look for ways to replace manual effort with scalable, AI-driven solutions
• * Commercially minded and results-driven
• * Credible, consultative, and liked and trusted by partners
• * Happy and confident working remotely but still building tight-knit and respected internal working relationships
• * Energized by high-growth environments and big challenges
• * Willing to go above and beyond to make partners successful
• * Travel to key events to support partners at critical moments; while this is fluid at this stage of our growth, expect a minimum of 5 weekends per year

Benefits

• Fully Remote