Systems Integration Analysis Specialist

Summary

Lincoln Financial provides financial security solutions, including insurance, annuities, and retirement services, to help customers plan for their futures. The Systems Integration Analysis Specialist manages low-complexity API integrations, coordinates with clients and vendors, and supports requirements gathering, testing, validation, troubleshooting, and implementation of integration solutions.

Responsibilities

• You will manage and deliver low-complexity API integrations, ensuring client service needs are met while supporting business objectives and profitability goals
• You will review client plan designs and documentation to identify requirements and activities needed for successful API integrations
• You will serve as a liaison between internal teams and third-party vendors, ensuring all stakeholders understand the optimal setup for integrating customer platforms with Lincoln’s systems
• You will lead data collection sessions with third-party vendors to gather integration requirements, technical details, and data specifications
• You will partner with internal teams to test and validate technical designs and capabilities that enhance API solutions and customer experiences
• You will provide input on project plans, test plans, and integration strategies to support successful implementation and delivery
• You will support planning discussions, contribute to case strategy and proposals, and help prepare for finalist sales presentations
• You will apply your knowledge of API integrations and data mapping to communicate effectively with technical teams and troubleshoot integration challenges
• You will proactively identify and resolve stakeholder issues, concerns, and roadblocks through collaboration and timely communication
• You will help implement and support new integration processes and procedures that improve operational efficiency and deliver value to customers

Skills

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 1+ Years of experience in operations and/or insurance/benefits directly aligned to the specific responsibilities of this role
• Previous insurance, employee benefits, or benefit platform experience
• Demonstrated ability to build trusted relationships and influence effectively across clients, leaders, and cross-functional partners
• Strong written and verbal communication skills, including the ability to simplify complex information, facilitate discussions, and align stakeholders around solutions
• Proven client-centric mindset with strong problem-solving, organizational, and follow-through skills
• Up to 25%
• Experience partnering with Sales, Operations, and other cross-functional teams to resolve client needs and improve the customer experience
• Experience supporting client retention, relationship strategy, or service improvement initiatives

Qualifications

Must Haves

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 1+ Years of experience in operations and/or insurance/benefits directly aligned to the specific responsibilities of this role
• Previous insurance, employee benefits, or benefit platform experience
• Demonstrated ability to build trusted relationships and influence effectively across clients, leaders, and cross-functional partners
• Strong written and verbal communication skills, including the ability to simplify complex information, facilitate discussions, and align stakeholders around solutions
• Proven client-centric mindset with strong problem-solving, organizational, and follow-through skills
• Up to 25%

Nice to Haves

• Experience partnering with Sales, Operations, and other cross-functional teams to resolve client needs and improve the customer experience
• Experience supporting client retention, relationship strategy, or service improvement initiatives

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training
• The role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual
• Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package