Live Nation Albuquerque - IT Support Representative

Summary

Live Nation Entertainment is the world’s leading live entertainment company, seeking a Venue IT Support Representative to provide on-site IT support at events and venues. This role involves troubleshooting IT issues, assisting with technology setup for artists, and ensuring smooth operation of venue technology during events.

Responsibilities

• Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff
• Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures
• Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology
• Be the onsite contact and provide guided access for visiting IT service or support providers
• Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show.”
• Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans
• Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals
• Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies
• Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization
• Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events

Skills

• Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies
• Strong communication skills (oral and written) paired with a professional communication style
• Self-motivated, capable of independent reasoning and troubleshooting
• Highly organized and strong attention to detail
• Must be a reliable and dependable team player with ability to work independently and under little supervision
• Must be able to adapt to a constantly changing and at times stressful work environment
• Must possess a valid driver's license, access to a reliable vehicle, and a clean driving record
• This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals
• Availability to consistently provide event support is a requirement of this role

Qualifications

Must Haves

• Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies
• Strong communication skills (oral and written) paired with a professional communication style
• Self-motivated, capable of independent reasoning and troubleshooting
• Highly organized and strong attention to detail
• Must be a reliable and dependable team player with ability to work independently and under little supervision
• Must be able to adapt to a constantly changing and at times stressful work environment
• Must possess a valid driver's license, access to a reliable vehicle, and a clean driving record
• This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals
• Availability to consistently provide event support is a requirement of this role

Benefits

• Free concert tickets
• Dog-friendly offices
• Student loan reimbursement
• Adoption/fertility support