IT Help Desk Technician (MS Windows Network)

Summary

LNK International, Inc. is one of the nation's largest manufacturers of solid and liquid dose, over-the-counter (OTC) pharmaceuticals. The IT Help Desk Technician provides technical support and troubleshooting assistance for users in a Microsoft Windows-based network environment, ensuring timely resolution of hardware, software, and user access problems.

Responsibilities

• Provide first-level and second-level support for hardware, software, and network-related issues
• Troubleshoot Microsoft Windows operating systems, Microsoft 365 applications, and standard business software
• Respond to help desk tickets, phone calls, and email requests in a timely manner
• Diagnose and resolve desktop, laptop, printer, and peripheral issues
• Experience with AV Conferencing hardware and software support for conference rooms and desktops
• Support users within a Windows Active Directory / Azure environment
• Create, modify, and disable user accounts and permissions
• Assist with network troubleshooting, including TCP/IP, DNS, DHCP, VPN, and Wi‑Fi connectivity issues
• Support Microsoft Exchange / Microsoft 365 email systems
• Install, configure, and upgrade PCs, laptops, printers, mobile devices, and related equipment
• Deploy and maintain Windows operating systems and software applications
• Perform workstation imaging, setup, and deployment
• Maintain inventory of IT equipment and software licenses
• Ensure antivirus, endpoint protection, and Windows updates are properly maintained
• Follow company security policies and procedures
• Assist with backup and recovery procedures
• Document technical procedures and troubleshooting steps
• Provide excellent customer service and communicate technical information clearly to non-technical users
• Train users on basic system functions and best practices
• Escalate unresolved issues to senior IT staff when necessary

Skills

• Associate degree in Information Technology, Computer Science, or related field preferred
• 1–3 years of help desk or desktop support experience
• Experience supporting Microsoft Windows environments (Windows 11 and Windows Server)
• Familiarity with Active Directory, Azure, Microsoft 365, mobile devices, TCP/IP networking, VPN connectivity, and printers/peripherals
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Ability to prioritize and manage multiple support requests
• CompTIA A+, Network+, or Microsoft certifications
• Experience with ticketing/help desk systems
• Knowledge of remote support tools
• Experience with virtualization technologies and backup systems is a plus
• Mac experience is a plus

Qualifications

Must Haves

• Associate degree in Information Technology, Computer Science, or related field preferred
• 1–3 years of help desk or desktop support experience
• Experience supporting Microsoft Windows environments (Windows 11 and Windows Server)
• Familiarity with Active Directory, Azure, Microsoft 365, mobile devices, TCP/IP networking, VPN connectivity, and printers/peripherals
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Ability to prioritize and manage multiple support requests

Nice to Haves

• CompTIA A+, Network+, or Microsoft certifications
• Experience with ticketing/help desk systems
• Knowledge of remote support tools
• Experience with virtualization technologies and backup systems is a plus
• Mac experience is a plus

Benefits

• 401(k) with generous employer match
• Health Insurance
• Dental Insurance
• Paid holidays
• Paid vacation