LNS Research
Posted 20 days agoVerified live 2d ago
Customer Success Manager
Brief overview
Remote
UndergradOr in progress
$65k–$75k/yrStated range
2+ yrsMinimum
Manufacturing OperationsSupply Chain OperationsCustomer SuccessCustomer Retention and RenewalsAccount ManagementMicrosoft 365PowerPointAdvisory ServicesStrategic PlanningExecutive Relationship Management
About the company
LNS Researchlnsresearch.com
LNS Research defines and evangelizes industrial transformation for industry and provides research and advisory services.
Job description
Summary
LNS Research is a mission- and vision-driven firm that advises COOs and their teams on transformational performance improvements in industrial safety, quality, productivity, and sustainability. The Customer Success Manager will own client engagement, utilization, value realization, retention, renewals, and add-on opportunities while ensuring clients achieve business outcomes through LNS Research services.
Responsibilities
- Be a core member of the Sales Team
- Work closely with the different functional leaders at LNS Research
- Execute a structured onboarding process for new advisory clients to ensure rapid time-to-value
- Own client retention outcomes and drive renewals in partnership with Industry Principals
- Close defined add-on engagements including strategy days, event sponsorships, and speaking engagements
- Collaborate with Industry Principals and the analyst team on account strategy and sales alignment
- Serve as the internal voice of the customer, channeling client feedback to the research and events team
- Capture customer quotes, testimonials, and case studies for use in marketing and sales collateral
- Recruit customer speakers and drive industrial customer attendance at LNS flagship event
Skills
- Strong understanding of manufacturing and/or supply chain operations
- Outstanding critical thinking and strategic planning skills
- Positive, high-activity, team-based individual
- Proven ability to recognize unspoken client needs and convert those insights to opportunities
- Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level confidence within large multinational companies
- Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet applications
- Proficiency with using AI Tools in daily work execution
- Strong professional written, verbal, and presentation skills
- Proven customer success experience with the proven ability to drive renewal through engagement
- Minimum of 2-4 years experience in client-facing, account management, or customer success roles
- Experience managing a defined book of business with retention accountability
- Bachelor's degree required
- Candidates must be in the USA only
- Minimal travel, as business needs require
- Prior experience in an advisory, research, or professional services firm preferred
Qualifications
Must Haves
- Strong understanding of manufacturing and/or supply chain operations
- Outstanding critical thinking and strategic planning skills
- Positive, high-activity, team-based individual
- Proven ability to recognize unspoken client needs and convert those insights to opportunities
- Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level confidence within large multinational companies
- Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet applications
- Proficiency with using AI Tools in daily work execution
- Strong professional written, verbal, and presentation skills
- Proven customer success experience with the proven ability to drive renewal through engagement
- Minimum of 2-4 years experience in client-facing, account management, or customer success roles
- Experience managing a defined book of business with retention accountability
- Bachelor's degree required
- Candidates must be in the USA only
- Minimal travel, as business needs require
Nice to Haves
- Prior experience in an advisory, research, or professional services firm preferred
Benefits
- 100% remote work environment
- Medical, Dental & Vision coverage
- Participation in company option plan
- Company Paid Life Insurance
- Short- & Long-Term Disability coverage
- 401(k) with Company Match
- Flexible Spending Account
- Company Paid Tele-Health Program
- Flexible PTO with 11 paid Holidays
- Employee Assistance Program
- Employee Perks Discount Program
- Flexible and supportive working environment
