Century Claims Payment Processor (Hybrid or Remote)

Summary

Mapfre, through its Century Automotive Service Corporation business, provides extended warranty programs and finance and insurance products to agencies and dealerships across the United States. The Claims Payment Processor processes claim reimbursement payments, reviews and verifies invoices, resolves billing and payment issues, maintains payment documentation, and responds to claim payment inquiries.

Responsibilities

• Process claim reimbursement payments accurately and in a timely manner
• Review invoices to ensure pricing aligns with approved claim authorizations
• Verify all invoices contain required information, including appropriate signatures and documentation
• Communicate with dealerships and independent repair facilities to resolve billing discrepancies and payment issues
• Issue payments via check or credit card based on vendor payment preferences
• Maintain and distribute payment records, remittances, contracts, and supporting documentation
• Scan, organize, and maintain electronic records of contracts, repair orders, and payment files
• Respond to inquiries regarding claim payment status and assist customers, dealerships, and repair facilities with billing-related questions
• Collaborate with team members and support special projects as needed

Skills

• High School Diploma or equivalent
• Minimum of 2 years of experience in payment processing, claims payments, accounts payable, or a related administrative function
• Strong attention to detail with a commitment to accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Excellent organizational and time management skills
• Strong verbal and written communication skills
• Customer-focused mindset with a professional and positive approach to problem-solving
• Ability to work both independently and as part of a team
• Proficiency with Microsoft Office applications
• Experience working with claims, warranty, insurance, or automotive service-related payments
• Typing speed of 30 WPM or greater

Qualifications

Must Haves

• High School Diploma or equivalent
• Minimum of 2 years of experience in payment processing, claims payments, accounts payable, or a related administrative function
• Strong attention to detail with a commitment to accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Excellent organizational and time management skills
• Strong verbal and written communication skills
• Customer-focused mindset with a professional and positive approach to problem-solving
• Ability to work both independently and as part of a team
• Proficiency with Microsoft Office applications

Nice to Haves

• Experience working with claims, warranty, insurance, or automotive service-related payments
• Typing speed of 30 WPM or greater

Benefits

• Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums for medical coverage.
• Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.
• Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities.
• Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
• Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
• Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.
• STD, LTD, Life Insurance, FSA, HSA and various wellness programs