Product Manager, Dashboard & Enterprise Operational Platforms

Summary

Marqeta provides an embedded finance and card issuing platform that enables companies to issue cards, authorize transactions, and manage payment operations in real time. The Product Manager will support the strategy, roadmap, development, and evolution of the Dashboard and enterprise operational platforms, including tools for card and account management, transaction investigation, disputes, reporting, compliance, and operational efficiency.

Responsibilities

• Support the roadmap for the Marqeta Dashboard and enterprise operational platforms
• Contribute to tools that streamline workflows across card and account management, transaction investigation, disputes and servicing, and operational controls
• Develop dashboards and reporting that provide operational visibility
• Design systems that support secure, compliant financial operations (identity, permissions, governance)
• Integrate with enterprise systems (CRM, case management, support tooling, data platforms)
• Identify opportunities for AI-assisted workflows to improve efficiency
• Partner with Engineering and Design to ship intuitive, workflow-driven experiences
• Translate operational pain points into scalable product solutions

Skills

• 3-5+ years of product management experience
• Experience building tools for operations teams (support, risk, disputes, program management)
• Experience with operational dashboards, case management systems, or support tooling
• Experience with disputes, fraud, or compliance-related workflows
• Familiarity with enterprise platforms such as Salesforce, Zendesk, or ServiceNow
• Ability to define strategy, prioritize roadmaps, and drive execution
• Experience working closely with Engineering and Design on complex systems
• Excellent communication and stakeholder management skills
• Experience building enterprise software or operational platforms
• Good at simplifying complex workflows into clear product solutions
• Operate comfortably across technical, operational, and business stakeholders and in fast-moving regulated environments
• Solid product judgment and can balance customer needs, compliance, and technical constraints
• Thrive in cross-functional environments and take ownership of your scope and energized by improving how teams operate at scale
• Experience building multi-tenant platform products used across multiple customers or programs
• Experience supporting 0 to 1 or major platform modernization efforts
• Strong understanding of data models, reporting systems, and analytics-driven products
• Experience working with real-time systems or event-driven architectures
• Experience introducing AI/ML or automation into operational workflows
• Experience working directly with bank partners, regulators, or enterprise customers
• Track record of improving operational efficiency metrics (AHT, resolution time, cost to serve)

Qualifications

Must Haves

• 3-5+ years of product management experience
• Experience building tools for operations teams (support, risk, disputes, program management)
• Experience with operational dashboards, case management systems, or support tooling
• Experience with disputes, fraud, or compliance-related workflows
• Familiarity with enterprise platforms such as Salesforce, Zendesk, or ServiceNow
• Ability to define strategy, prioritize roadmaps, and drive execution
• Experience working closely with Engineering and Design on complex systems
• Excellent communication and stakeholder management skills
• Experience building enterprise software or operational platforms
• Good at simplifying complex workflows into clear product solutions
• Operate comfortably across technical, operational, and business stakeholders and in fast-moving regulated environments
• Solid product judgment and can balance customer needs, compliance, and technical constraints
• Thrive in cross-functional environments and take ownership of your scope and energized by improving how teams operate at scale

Nice to Haves

• Experience building multi-tenant platform products used across multiple customers or programs
• Experience supporting 0 to 1 or major platform modernization efforts
• Strong understanding of data models, reporting systems, and analytics-driven products
• Experience working with real-time systems or event-driven architectures
• Experience introducing AI/ML or automation into operational workflows
• Experience working directly with bank partners, regulators, or enterprise customers
• Track record of improving operational efficiency metrics (AHT, resolution time, cost to serve)

Benefits

• Annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company
• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support and generous parental leave base salary top-up
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Remote work arrangement within the province where you reside, whether Ontario, Canada or British Columbia, Canada