AI Agent Developer

Summary

MCI is a tech-enabled business services company providing customer experience, business process outsourcing, and technology solutions. The AI Agent Developer will design, build, integrate, and optimize autonomous and semi-autonomous AI agents that automate business processes and interact with enterprise systems. The role also supports AI governance, security, reliability, innovation, and continuous improvement.

Responsibilities

• Develop intelligent agents that perform tasks, execute workflows, and interact with business systems
• Design and build autonomous and semi-autonomous AI agents
• Develop agent logic, memory, reasoning, and planning capabilities
• Create agent workflows that automate complex business processes
• Support multi-agent collaboration and orchestration solutions
• Enable seamless interaction between AI agents and enterprise systems
• Integrate agents with APIs, databases, and business applications
• Build automated workflows across multiple platforms and technologies
• Develop reusable tools and services that support agent functionality
• Support enterprise-wide AI automation initiatives
• Ensure AI agents operate efficiently, accurately, and reliably
• Monitor agent performance and execution outcomes
• Conduct testing, validation, and troubleshooting activities
• Improve response quality, reliability, and task completion rates
• Optimize agent workflows for scalability and efficiency
• Support the responsible deployment of AI agent solutions
• Implement safeguards and controls for agent operations
• Ensure compliance with organizational security requirements
• Maintain documentation, standards, and operational procedures
• Support AI governance and risk management initiatives
• Drive innovation within AI agent development practices
• Evaluate emerging agent frameworks and technologies
• Research new approaches to AI automation and orchestration
• Recommend enhancements to existing agent architectures
• Contribute to AI best practices and knowledge-sharing initiatives

Skills

• Bachelor's Degree in Computer Science, Software Engineering, Information Technology, Artificial Intelligence, or a related field
• Minimum 3 years of software development experience
• Experience building AI-powered applications, intelligent systems, or workflow automation solutions
• Strong proficiency in Python and API development
• Understanding of Large Language Models (LLMs) and Generative AI technologies
• Experience integrating applications through APIs, web services, and third-party platforms
• Knowledge of agent architectures, orchestration frameworks, and automation concepts
• Experience designing scalable and maintainable software solutions
• Understanding of prompt engineering principles and AI workflow design
• Familiarity with cloud platforms and deployment environments
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent collaboration and communication abilities
• Must be authorized to work in the country where the job is based
• This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset
• The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds
• Experience with CrewAI, LangGraph, AutoGen, OpenAI Agents, or similar frameworks
• Experience implementing Retrieval-Augmented Generation (RAG) architectures
• Knowledge of vector databases and semantic search technologies
• Experience with workflow automation platforms
• Familiarity with Docker, Kubernetes, and containerized deployments
• Understanding of AI governance and responsible AI principles
• Experience building multi-agent systems
• Exposure to MLOps and AI operations practices

Qualifications

Must Haves

• Bachelor's Degree in Computer Science, Software Engineering, Information Technology, Artificial Intelligence, or a related field
• Minimum 3 years of software development experience
• Experience building AI-powered applications, intelligent systems, or workflow automation solutions
• Strong proficiency in Python and API development
• Understanding of Large Language Models (LLMs) and Generative AI technologies
• Experience integrating applications through APIs, web services, and third-party platforms
• Knowledge of agent architectures, orchestration frameworks, and automation concepts
• Experience designing scalable and maintainable software solutions
• Understanding of prompt engineering principles and AI workflow design
• Familiarity with cloud platforms and deployment environments
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent collaboration and communication abilities
• Must be authorized to work in the country where the job is based
• This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset
• The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds

Nice to Haves

• Experience with CrewAI, LangGraph, AutoGen, OpenAI Agents, or similar frameworks
• Experience implementing Retrieval-Augmented Generation (RAG) architectures
• Knowledge of vector databases and semantic search technologies
• Experience with workflow automation platforms
• Familiarity with Docker, Kubernetes, and containerized deployments
• Understanding of AI governance and responsible AI principles
• Experience building multi-agent systems
• Exposure to MLOps and AI operations practices