Mass Markets
Posted 79 days agoVerified live 2d ago
AI Product Manager
Brief overview
Remote
UndergradOr in progress
4+ yrsMinimum
3 H-1B approvalsDept. of Labor
Product ManagementAgile Product DevelopmentProduct Roadmap DevelopmentBusiness Case DevelopmentStakeholder ManagementAI Product DevelopmentAI GovernanceResponsible AI FrameworksMachine LearningAutomation ProductsSaaS Environment ExperienceAnalytics and Reporting ToolsGenerative AI
About the company
Mass Marketsmassmarkets.com
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
Visa sponsorship history
2 years sponsoring, last filed FY2024
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.3H-1B approved
100%approval rate
2new H-1B hires
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20231
20242
Job description
Summary
MCI is one of the fastest-growing tech-enabled business services companies in the USA, focused on delivering Customer Experience (CX) and Business Process Outsourcing (BPO) solutions. They are seeking a strategic and customer-focused AI Product Manager to drive the development of AI-powered products and ensure these initiatives deliver measurable value to customers and stakeholders.
Responsibilities
- Define product vision and strategic direction for AI initiatives
- Develop and maintain AI product roadmaps
- Identify opportunities for AI-driven innovation
- Align product objectives with business goals
- Define product success metrics and KPIs
- Manage the end-to-end lifecycle of AI products
- Gather and prioritize product requirements
- Collaborate with engineering and AI teams
- Drive product development and release planning
- Ensure successful implementation and adoption
- Build strong relationships across the organization
- Facilitate collaboration between technical and business teams
- Gather customer feedback and business requirements
- Present recommendations to leadership stakeholders
- Manage competing priorities and expectations
- Monitor product effectiveness and identify opportunities for enhancement
- Analyze product performance and user adoption
- Track business outcomes and ROI
- Recommend enhancements and new capabilities
- Support continuous improvement initiatives
- Ensure AI products remain competitive, compliant, and responsible
- Evaluate emerging AI technologies and market trends
- Support governance and compliance initiatives
- Promote responsible AI practices
- Contribute to AI product strategy discussions
Skills
- Bachelor's Degree in Business, Technology, Engineering, Computer Science, or a related field
- Minimum 4 years of product management experience
- Experience managing technology, software, or digital products
- Strong understanding of Agile product development methodologies
- Experience developing product roadmaps and business cases
- Ability to translate technical concepts into business value
- Strong stakeholder management and communication skills
- Analytical mindset with strong problem-solving abilities
- Experience working with engineering and technical teams
- Strong organizational and project management skills
- Experience defining and measuring product success metrics
- Ability to manage multiple priorities in a fast-paced environment
- Experience with AI, machine learning, or automation products
- Product certifications such as CSPO or PSPO
- Experience working within SaaS environments
- Knowledge of AI governance and responsible AI frameworks
- Familiarity with analytics and reporting tools
- MBA or postgraduate business qualification
- Experience managing enterprise technology products
- Exposure to Generative AI initiatives
Qualifications
Must Haves
- Bachelor's Degree in Business, Technology, Engineering, Computer Science, or a related field
- Minimum 4 years of product management experience
- Experience managing technology, software, or digital products
- Strong understanding of Agile product development methodologies
- Experience developing product roadmaps and business cases
- Ability to translate technical concepts into business value
- Strong stakeholder management and communication skills
- Analytical mindset with strong problem-solving abilities
- Experience working with engineering and technical teams
- Strong organizational and project management skills
- Experience defining and measuring product success metrics
- Ability to manage multiple priorities in a fast-paced environment
Nice to Haves
- Experience with AI, machine learning, or automation products
- Product certifications such as CSPO or PSPO
- Experience working within SaaS environments
- Knowledge of AI governance and responsible AI frameworks
- Familiarity with analytics and reporting tools
- MBA or postgraduate business qualification
- Experience managing enterprise technology products
- Exposure to Generative AI initiatives
