Market Operations Analyst (9 PM to 6 AM)

Summary

MEMX is an exchange organization seeking a Market Operations Analyst to join its U.S. team. The role serves as the first point of contact for exchange members, handling customer inquiries and ticket logging while monitoring and troubleshooting trading and clearing systems, mitigating operational risks, and coordinating issue resolution across internal and external groups.

Responsibilities

• Answering phone calls from clients
• Responding to emails and Jira tickets
• Verifying and monitoring trading and clearing systems
• Investigating issues using internal and external tools
• Liaising with other Market Operations team members and other internal/external groups to resolve issues
• Ad-hoc project work as required

Skills

• 3 to 5 years or more of trade desk or operations desk experience at a broker dealer or exchange
• Effective and clear communicator that is able to handle complex issues with customers and internal groups in high pressure situations
• Experience supporting FIX and SBE Protocols
• Strong data analytics capabilities with the ability to write basic queries in SQL, Groovy or Python
• Must be confident working with real-time monitoring to identify issues and help solve problems
• Knowledge of U.S. equity markets, market structure, and clearing
• Willingness to obtain necessary licenses as directed by Compliance
• Desire to learn new things and be flexible in a quickly changing environment
• Ability to perform multiple tasks simultaneously in a complex operational setting
• Self-starter who can work independently
• The shift time for this role will be 9 PM to 6 AM ET
• You will start each week on Sunday at 9 pm ET and finish at 6 am ET on Friday. This position will also be working U.S. holidays
• MEMX currently has a U.S. presence in these states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, & Utah

Qualifications

Must Haves

• 3 to 5 years or more of trade desk or operations desk experience at a broker dealer or exchange
• Effective and clear communicator that is able to handle complex issues with customers and internal groups in high pressure situations
• Experience supporting FIX and SBE Protocols
• Strong data analytics capabilities with the ability to write basic queries in SQL, Groovy or Python
• Must be confident working with real-time monitoring to identify issues and help solve problems
• Knowledge of U.S. equity markets, market structure, and clearing
• Willingness to obtain necessary licenses as directed by Compliance
• Desire to learn new things and be flexible in a quickly changing environment
• Ability to perform multiple tasks simultaneously in a complex operational setting
• Self-starter who can work independently
• The shift time for this role will be 9 PM to 6 AM ET
• You will start each week on Sunday at 9 pm ET and finish at 6 am ET on Friday. This position will also be working U.S. holidays
• MEMX currently has a U.S. presence in these states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, & Utah

Benefits

• Work From Home
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited Paid Time Off
• Generous Paid Family Leave
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources