Portfolio Operations Specialist

Summary

Mercer Advisors is a financial services firm that integrates financial planning, investment management, tax, estate, insurance, and related services for families across the United States. The Portfolio Operations Specialist supports portfolio reporting, account data integrity, reconciliations, and operational oversight across multiple custodial platforms while resolving exceptions and improving reporting processes.

Responsibilities

• Investigate, analyze, and resolve cost basis and performance reporting discrepancies across portfolio accounting and reporting platforms
• Perform daily account reviews and reconciliations to ensure the accuracy and completeness of trading activity, positions, and reporting data in alignment with custodial records and reporting systems
• Conduct proactive portfolio audits and quality control reviews to maintain compliance with Mercer Advisors reporting standards, policies, and data governance practices
• Review and analyze corporate actions to assess downstream impacts on portfolio holdings, trading activity, reporting accuracy, and account-specific investment restrictions
• Generate, validate, and troubleshoot quarterly client reporting deliverables, ensuring timely production and resolution of reporting exceptions and data integrity issues
• Partner with Portfolio Operations, Compliance, Technology, and custodial partners to identify root causes of reporting discrepancies and implement sustainable process improvements
• Monitor and resolve reporting exceptions, escalating issues as appropriate and documenting findings to support operational transparency and audit readiness
• Contribute to the enhancement of reporting processes, reconciliation procedures, and data quality controls to improve accuracy, efficiency, and scalability
• Interacts with client service teams to resolve issues on third-party systems
• Must be able to troubleshoot with creativity and latitude
• Performs other duties assigned as needed

Skills

• High school diploma required
• Excellent communication skills with a strong ability to prioritize, multi-task and troubleshoot
• Bachelor's degree from an accredited institution strongly preferred (preferably Business, Economics, Accounting or Finance related)
• At least 1 year of experience in a professional investment management environment preferred
• Experience with Envestnet systems helpful
• Experience with the Orion Advisor Solutions preferred
• Experience with Salesforce, Microsoft Excel, and Microsoft Access helpful

Qualifications

Must Haves

• High school diploma required
• Excellent communication skills with a strong ability to prioritize, multi-task and troubleshoot

Nice to Haves

• Bachelor's degree from an accredited institution strongly preferred (preferably Business, Economics, Accounting or Finance related)
• At least 1 year of experience in a professional investment management environment preferred
• Experience with Envestnet systems helpful
• Experience with the Orion Advisor Solutions preferred
• Experience with Salesforce, Microsoft Excel, and Microsoft Access helpful

Benefits

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
• Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
• Kaiser Medical plans available in California
• Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan.
• Two comprehensive Dental Plans
• Vision Insurance Plan
• Dependent Care Savings Account for child and dependent care.
• 14 Company Paid Holidays including a full week off at Thanksgiving.
• Generous paid time off program for vacation and sick days
• Employee Assistance Plan
• Family Medical Leave
• Paid Parental Leave (8 weeks)
• Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
• Adoption Assistance Reimbursement Program
• Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
• 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match as well as an after-tax option
• Pet Insurance
• Personalized financial planning and guidance from Mercer Advisors professionals, offered at preferred employee pricing
• With a flexible, national footprint, we build our teams around exceptional talent — wherever they are.