Senior Engineer 1-Technical Support

Summary

Microchip Technology Inc. is a global organization that designs technology powering the world. They are seeking a Senior Engineer to provide high-level technical support to customers in various sectors, including military and industrial, focusing on troubleshooting and documentation of solutions.

Responsibilities

• Learn the Primary Reference Standard 'Atomic Clocks' and help in trouble shooting customer issues
• Ability to interpret schematics, assembly drawings and production/manufacturing procedures
• Troubleshooting of FTS -timing and synchronization systems to assist customers with fault identification
• Log customer cases in the CRM System
• Work on solutions or workarounds and escalate if the customer is in a critical situation and no timely solution is available
• Effective communication with the customer
• Proactive communication with Technical Support Management
• Documentation of the solution and timely updates of the customer case status in the CRM
• Focus on presales and post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products
• Provide front line technical and applications support to customers and internal sales forces
• Provide technical presentations and training that reflect customer requirements with emphasis on scalable features of Microchip FTS equipment

Skills

• BS in Electrical Engineering
• 4-6 years experience
• Basic knowledge / understanding of frequency references, protocols and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization and Test Methodologies
• Perform Data Analysis using Proprietary Software tools
• Effective communication skills (writing and speaking) and readiness to engage in Phone or Web-based Conference Calls
• PC skills with proficiency in Microsoft Windows and Office
• Work well in a team environment
• Self-motivated with exceptional organization skills
• Systematic approach to problem solving with strong attention to detail
• Four or more years of Technical Support or Customer Service experience
• Effective and proactive communication

Qualifications

Must Haves

• BS in Electrical Engineering
• 4-6 years experience
• Basic knowledge / understanding of frequency references, protocols and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization and Test Methodologies
• Perform Data Analysis using Proprietary Software tools
• Effective communication skills (writing and speaking) and readiness to engage in Phone or Web-based Conference Calls
• PC skills with proficiency in Microsoft Windows and Office

Nice to Haves

• Work well in a team environment
• Self-motivated with exceptional organization skills
• Systematic approach to problem solving with strong attention to detail
• Four or more years of Technical Support or Customer Service experience
• Effective and proactive communication

Benefits

• Restricted stock units
• Quarterly bonus payments
• Health benefits that begin day one
• Retirement savings plans
• Industry leading ESPP program with a 2 year look back feature