Account Strategist - (Nonprofit Fundraising Account Manager)

Summary

Masterworks is an agency focused on integrated marketing, fundraising, and branding for organizations advancing world-changing causes. The Account Strategist II manages client relationships, campaign execution, fundraising strategies, performance reporting, and cross-functional collaboration while supporting client objectives and mentoring junior team members.

Responsibilities

• Own day-to-day client service responsibilities for assigned accounts, ensuring seamless and proactive delivery
• Develop and maintain strong client relationships through consistent communication, strategic thinking, effective troubleshooting, and a sincere commitment to organizational goals
• Prepare and lead client-facing materials, including presentations, status reports, campaign updates, and strategic recommendations
• Lead portions of client meetings, communicate key takeaways, and ensure timely follow-up on action items
• Serve as a key point of contact between clients and internal teams, ensuring alignment on priorities, timelines, and deliverables
• Anticipate client needs and proactively identify opportunities, challenges, and solutions
• Manage and resolve client issues professionally, escalating appropriately when needed
• Translate client goals and organizational priorities into actionable campaign and fundraising strategies
• Contribute to annual planning, account strategy, campaign planning, and recommendations that support client objectives
• Develop an integrated marketing and fundraising campaigns across multiple channels, including digital, email, direct response, and other emerging channels
• Own assigned campaign initiatives from strategy through execution, ensuring timelines, deliverables, and stakeholders remain aligned
• Collaborate with internal teams, including strategy, creative, production, and analytics, to advance campaign deliverables and achieve client objectives
• Review campaign materials and deliverables for strategic alignment, accuracy, and quality prior to client delivery
• Identify opportunities to improve campaign effectiveness, processes, and team collaboration
• Maintain quality assurance processes and ensure consistency across campaign outputs
• Support the development and implementation of testing strategies and optimization recommendations
• Compile and organize campaign performance data to support strategic decision-making
• Develop and present reporting materials, performance summaries, and strategic insights
• Maintain awareness of campaign performance to identify trends, opportunities, and variances (in partnership with the Analyst, who leads detailed monitoring)
• Translate performance data into actionable recommendations for clients and internal teams
• Partner with analytics teams to identify opportunities for donor growth, retention, engagement, and increased fundraising performance
• Conduct market, audience, competitive, and industry research to inform campaign and account strategy
• Develop a growing understanding of client financial and performance goals and how campaign activity contributes to overall fundraising outcomes
• Serve as a resource and informal mentor to Account Strategist I and other junior team members
• Demonstrate ownership, accountability, and sound judgment in managing assigned responsibilities
• Actively contribute ideas and perspectives during strategy, creative, and account team discussions
• Seek and provide constructive feedback that strengthens individual and team performance
• Continue developing expertise in fundraising, integrated marketing, client service, analytics, and agency operations
• Demonstrate increasing independence in managing projects, solving problems, and making recommendations
• Develop a deeper understanding of Masterworks clients, their missions, audiences, and fundraising environments

Skills

• Strong written and verbal communication skills with a confident, professional, and client-ready presence
• Exceptional organizational skills and attention to detail
• Ability to independently manage multiple priorities, projects, and deadlines in a fast-paced agency environment
• Strong strategic thinking, problem-solving, and decision-making skills
• Ability to anticipate needs, identify opportunities, and proactively move work forward
• Working knowledge of integrated marketing channels and campaign execution
• Ability to analyze performance data and translate findings into clear insights and recommendations
• Strong presentation and client communication skills
• Proficiency in Google Docs, including Google Sheets
• Working knowledge of project management, reporting, and AI tools
• 3+ years of relevant experience in marketing, fundraising, client service, account management, or a related field
• Demonstrated understanding of fundraising principles, donor engagement, and campaign strategy preferred
• Bachelor's degree in marketing, communications, business, or a related field preferred

Qualifications

Must Haves

• Strong written and verbal communication skills with a confident, professional, and client-ready presence
• Exceptional organizational skills and attention to detail
• Ability to independently manage multiple priorities, projects, and deadlines in a fast-paced agency environment
• Strong strategic thinking, problem-solving, and decision-making skills
• Ability to anticipate needs, identify opportunities, and proactively move work forward
• Working knowledge of integrated marketing channels and campaign execution
• Ability to analyze performance data and translate findings into clear insights and recommendations
• Strong presentation and client communication skills
• Proficiency in Google Docs, including Google Sheets
• Working knowledge of project management, reporting, and AI tools
• 3+ years of relevant experience in marketing, fundraising, client service, account management, or a related field

Nice to Haves

• Demonstrated understanding of fundraising principles, donor engagement, and campaign strategy preferred
• Bachelor's degree in marketing, communications, business, or a related field preferred