Integration Analyst - IntelliScript (Remote)

Summary

Milliman IntelliScript develops data-driven SaaS products for insurance, health IT, and life sciences clients. The Technical Integration Analyst will test, implement, maintain, and troubleshoot EHR, payer, and partner integrations while supporting data loads, technical operations, stakeholder communication, and integration process improvements.

Responsibilities

• Analyze and interpret vendor API documentation and technical requirements
• Configure, test, and validate integrations using tools such as Postman and API testing frameworks
• Support onboarding of new EHR, payer, and partner integrations
• Configure authentication, security credentials, client IDs, certificates, OAuth workflows, and related integration components
• Monitor and maintain existing integrations to ensure continued reliability and performance
• Assess and implement changes resulting from vendor API updates, new capabilities, and security requirements
• Assist with regression testing and production validation activities
• Investigate endpoint health issues and proactively identify integration failures
• Resolve Tier 2 and Tier 3 support escalations
• Troubleshoot production issues involving APIs, data feeds, authentication, and connectivity
• Partner with engineering, support, and product teams to resolve customer-impacting issues
• Execute and validate directory data loads
• Support data updates, corrections, and operational maintenance activities
• Ensure data quality and successful delivery of required datasets
• Review and prioritize incoming integration-related requests
• Coordinate ticket movement through support and operational workflows
• Ensure accurate documentation and timely issue escalation
• Communicate technical findings and status updates to internal and external stakeholders
• Coordinate troubleshooting activities with customers, vendors, and implementation partners
• Participate in customer-facing support discussions when technical expertise is required
• Maintain Jira tickets and operational documentation
• Develop repeatable procedures, technical runbooks, and troubleshooting guides
• Identify opportunities to improve support processes and operational efficiency
• Provide input into future integration strategy and roadmap planning

Skills

• 2+ years of relevant experience
• Strong ability to read and understand API integration documentation (EHR and Payer)
• Excellent troubleshooting skills with a keen eye for detail
• Strong communication and collaboration skills to work effectively with cross-functional teams
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment
• Proactive and positive approach to solving problems and correcting issues
• Facilitation of collaboration among team members
• Communicates information clearly, ranging from straightforward to detailed, and produces written communications that are well-structured and have minimal errors
• Eager to learn and grow, actively seeks out learning opportunities and feedback to enhance professional development
• Demonstrates adaptability to new ideas and effectively integrates new knowledge and skills into daily tasks
• Can identify and analyze basic problems, demonstrating a willingness to learn and apply analytical thinking skills while participating in problem-solving tasks focused on understanding and interpreting available information
• Regularly evaluates and adjusts risk-taking strategies to improve outcomes, confidently contributing to the team's or organization's overall efficiency and productivity
• Identifies and suggests areas for improvement, assists in implementing changes, and monitors results with moderate supervision
• Can make routine and moderate decisions, considering available information, potential consequences, and organizational goals
• Love to learn, take every opportunity you're given to develop knowledge and skills
• Detail oriented with excellent verbal and written communication skills
• Take ownership for own performance and project maturity and professionalism
• Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events
• Continued education and/or advanced degree(s)
• Experience with healthcare data standards (e.g. HL7, FHIR)
• Experience with data integration, EHR systems, and regulatory compliance
• Experience in environments subject to HIPAA and/or PCI regulations
• Experience in software-as-a-service, actuarial science, and/or insurance underwriting industry

Qualifications

Must Haves

• 2+ years of relevant experience
• Strong ability to read and understand API integration documentation (EHR and Payer)
• Excellent troubleshooting skills with a keen eye for detail
• Strong communication and collaboration skills to work effectively with cross-functional teams
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment
• Proactive and positive approach to solving problems and correcting issues
• Facilitation of collaboration among team members
• Communicates information clearly, ranging from straightforward to detailed, and produces written communications that are well-structured and have minimal errors
• Eager to learn and grow, actively seeks out learning opportunities and feedback to enhance professional development
• Demonstrates adaptability to new ideas and effectively integrates new knowledge and skills into daily tasks
• Can identify and analyze basic problems, demonstrating a willingness to learn and apply analytical thinking skills while participating in problem-solving tasks focused on understanding and interpreting available information
• Regularly evaluates and adjusts risk-taking strategies to improve outcomes, confidently contributing to the team's or organization's overall efficiency and productivity
• Identifies and suggests areas for improvement, assists in implementing changes, and monitors results with moderate supervision
• Can make routine and moderate decisions, considering available information, potential consequences, and organizational goals
• Love to learn, take every opportunity you're given to develop knowledge and skills
• Detail oriented with excellent verbal and written communication skills
• Take ownership for own performance and project maturity and professionalism
• Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events

Nice to Haves

• Continued education and/or advanced degree(s)
• Experience with healthcare data standards (e.g. HL7, FHIR)
• Experience with data integration, EHR systems, and regulatory compliance
• Experience in environments subject to HIPAA and/or PCI regulations
• Experience in software-as-a-service, actuarial science, and/or insurance underwriting industry

Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
• 401(k) Plan – Includes a company matching program and profit-sharing contributions
• Discretionary Bonus Program – Recognizing employee contributions
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
• Holidays – A minimum of 10 paid holidays per year
• Family Building Benefits – Includes adoption and fertility assistance
• Paid Parental Leave – 11 weeks of paid leave for employees who meet eligibility criteria
• Life Insurance & AD&D – 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability – Fully paid by Milliman
• Remote work arrangement
• Skills training and career development
• Learning and mentoring opportunities
• Employee Resource Groups (ERGs)
• Opportunities to give back to varied professions, including leadership in professional organizations