Mphasis
Posted 60 days agoVerified live 1d ago
Splz Senior Infra Engineer
Brief overview
Remote
$42k–$85k/yrStated range
3+ yrsMinimum
2,578 H-1B approvalsDept. of Labor
433 green cardsCertified filings
Microsoft IntuneAutopilot device managementMicrosoft 365 SuiteWindows 10Windows 11Cisco Meraki VPNMicrosoft Surface hardware troubleshootingMicrosoft Office 365Dynamics 365ServiceNow ITSMIT Asset ManagementITIL processesData Centre OperationsSoftware troubleshootingHardware troubleshootingBloomberg terminal installation and troubleshootingIncident and service request management
About the company
Mphasismphasis.com
Mphasis is an IT services company that offers blockchain, cyber security, product engineering, DevOps, and other services. It is a sub-organization of Blackstone Group.
Visa sponsorship history
4 years sponsoring, last filed FY2026H-1B dependent
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.2,578H-1B approved
99%approval rate
441new H-1B hires
433PERM certified
$117,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
2023824
2024785
2025815
2026154
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
2023318
2024321
2025311
2026306
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
2023134
2024166
2025132
20261
Top sponsored roles
Software EngineerSoftware Programmer IISOFTWARE PROGRAMMER IITest EngineerSoftware Architect
Sponsored employees from
IndiaCanada
Job description
Summary
Mphasis applies next-generation technology to help enterprises transform businesses globally. They are seeking a mid-senior level Deskside support technician who will be responsible for providing technical support and managing IT assets, ensuring high customer satisfaction and compliance with service standards.
Responsibilities
- Strong 2nd line technical skills and Excellent customer care skills
- VIP ticket handling
- IT Asset management
- Process & SOP Documentation
- ITIL processes knowledge
- Trading floor office IT support experience
- Willingness to Sync with Offshore teams to discuss and work on different issues
- Windows 10 / 11 client OS
- Auto pilot (Intune) device management
- Hardware VPN expertise (Cisco Meraki)
- Microsoft surface book hardware/ driver troubleshooting
- Microsoft Office 365
- Dynamic 365 & ServiceNow based ITSM & Asset management experience
- Minimum 1-year experience in Data Centre Operations and good knowledge in Networking concepts
- Software and Application Troubleshooting
- Bloomberg terminal installation and troubleshooting
- Drive high level of customer service and satisfaction
- Manage incident and service request queues to ensure SLAs are met
- Provide hands on resolution of 1st to 3rd line software and hardware incidents where required
- Work with offshore capabilities to deliver efficient and effective service
- Review and take part in problem management activities
- Fulfill service requests for varied IT equipment
- Drive compliance to internal and external processes and standards
- Initiate service improvements to the overall service
- Maintain knowledge repository documentation
- Take part in change management activities as required
- Flexibility to work in shifts during business hours
- Willingness to travel to user home/ remote offices
- Willingness to work during non-business hours and weekend for high priority work
- Ability to work with multiple teams to ensure deliverables are met
- Ability to develop relationships with suppliers and drive their teams to deliver to timeframe
- Capable of delivery against tight deadlines
- Ability to work off their own initiative
Skills
- 3-4 years of experience in building laptops and desktops using Microsoft Intune/ Autopilot environment
- Providing support to end users on M365 Suite products
- Strong 2nd line technical skills and Excellent customer care skills
- VIP ticket handling
- IT Asset management
- Process & SOP Documentation
- ITIL processes knowledge
- Trading floor office IT support experience
- Willingness to Sync with Offshore teams to discuss and work on different issues
- Windows 10 / 11 client OS
- Auto pilot (Intune) device management
- Hardware VPN expertise (Cisco Meraki)
- Microsoft surface book hardware/ driver troubleshooting
- Microsoft Office 365
- Dynamic 365 & ServiceNow based ITSM & Asset management experience
- Minimum 1-year experience in Data Centre Operations and good knowledge in Networking concepts
- Software and Application Troubleshooting
- Bloomberg terminal installation and troubleshooting
- Drive high level of customer service and satisfaction
- Manage incident and service request queues to ensure SLAs are met
- Provide hands on resolution of 1st to 3rd line software and hardware incidents where required
- Work with offshore capabilities to deliver efficient and effective service
- Review and take part in problem management activities
- Fulfill service requests for varied IT equipment
- Drive compliance to internal and external processes and standards
- Initiate service improvements to the overall service
- Maintain knowledge repository documentation
- Take part in change management activities as required
- Flexibility to work in shifts during business hours
- Willingness to travel to user home/ remote offices
- Willingness to work during non-business hours and weekend for high priority work
- Ability to work with multiple teams to ensure deliverables are met
- Ability to develop relationships with suppliers and drive their teams to deliver to timeframe
- Capable of delivery against tight deadlines
- Ability to work off their own initiative
- Certifications Needed: M365
- Certifications Needed: Windows 10 /11
Qualifications
Must Haves
- 3-4 years of experience in building laptops and desktops using Microsoft Intune/ Autopilot environment
- Providing support to end users on M365 Suite products
- Strong 2nd line technical skills and Excellent customer care skills
- VIP ticket handling
- IT Asset management
- Process & SOP Documentation
- ITIL processes knowledge
- Trading floor office IT support experience
- Willingness to Sync with Offshore teams to discuss and work on different issues
- Windows 10 / 11 client OS
- Auto pilot (Intune) device management
- Hardware VPN expertise (Cisco Meraki)
- Microsoft surface book hardware/ driver troubleshooting
- Microsoft Office 365
- Dynamic 365 & ServiceNow based ITSM & Asset management experience
- Minimum 1-year experience in Data Centre Operations and good knowledge in Networking concepts
- Software and Application Troubleshooting
- Bloomberg terminal installation and troubleshooting
- Drive high level of customer service and satisfaction
- Manage incident and service request queues to ensure SLAs are met
- Provide hands on resolution of 1st to 3rd line software and hardware incidents where required
- Work with offshore capabilities to deliver efficient and effective service
- Review and take part in problem management activities
- Fulfill service requests for varied IT equipment
- Drive compliance to internal and external processes and standards
- Initiate service improvements to the overall service
- Maintain knowledge repository documentation
- Take part in change management activities as required
- Flexibility to work in shifts during business hours
- Willingness to travel to user home/ remote offices
- Willingness to work during non-business hours and weekend for high priority work
- Ability to work with multiple teams to ensure deliverables are met
- Ability to develop relationships with suppliers and drive their teams to deliver to timeframe
- Capable of delivery against tight deadlines
- Ability to work off their own initiative
- Certifications Needed: M365
- Certifications Needed: Windows 10 /11
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