Logistics Coordinator

Summary

MSS, Inc. is a family-owned provider of personalized moving-related, relocation support, packaging, crating, installation, repair, and maintenance services. The Logistics Coordinator will support the Account Executive team and external contractors by coordinating service orders, scheduling providers, managing pricing and documentation, confirming appointments, and resolving service issues in a high-volume environment.

Responsibilities

• Prioritizing orders and selecting approved service providers to fulfill each order
• Communicating specific order requirements with provider and scheduling service
• Analyzing cost of services and assigning appropriate pricing as required
• Documenting and entering order information and completing all required paperwork
• Confirming appointments and services while responding to any issues
• Adjusting daily orders and providing work schedules as needed in a timely manner
• Establishing and maintaining positive relationships with primary service specialist
• Researching and engaging new service providers as needed using a variety of resources
• Conducting and recording customer feedback surveys
• Updating and maintaining the service provider database as changes occur

Skills

• At least one year experience in work scheduling, dispatching or high-volume customer service is desired
• Logistics coordination is highly valued
• Must be able to work core hours of Monday-Friday 8:00am-5:00pm or 9:00am-6:00pm EST
• Basic math skills needed to determine job costing, discounting and calculating profit margins are required
• Ability to obtain detailed knowledge of services and technical applications
• Strong organizational skills
• Excellent verbal and written communication skills
• Ability to effectively work from home. In-office and hybrid is available if preferred
• Strong interpersonal and relationship-building skills
• Computer proficiency in MS Office is required
• Ability to work in a team environment a must
• Ability to interact daily with both clients and contractors on problem solving a must
• A quiet, designated workstation free from distractions is required to ensure focus and productivity in a remote environment
• MSS is not offering visa sponsorship for this position
• Associate or Bachelor's degree desired
• Advanced MS Excel skills are preferred
• Bilingual, Spanish speaking a plus

Qualifications

Must Haves

• At least one year experience in work scheduling, dispatching or high-volume customer service is desired
• Logistics coordination is highly valued
• Must be able to work core hours of Monday-Friday 8:00am-5:00pm or 9:00am-6:00pm EST
• Basic math skills needed to determine job costing, discounting and calculating profit margins are required
• Ability to obtain detailed knowledge of services and technical applications
• Strong organizational skills
• Excellent verbal and written communication skills
• Ability to effectively work from home. In-office and hybrid is available if preferred
• Strong interpersonal and relationship-building skills
• Computer proficiency in MS Office is required
• Ability to work in a team environment a must
• Ability to interact daily with both clients and contractors on problem solving a must
• A quiet, designated workstation free from distractions is required to ensure focus and productivity in a remote environment
• MSS is not offering visa sponsorship for this position

Nice to Haves

• Associate or Bachelor's degree desired
• Advanced MS Excel skills are preferred
• Bilingual, Spanish speaking a plus

Benefits

• Work from home opportunity.
• Time and a half for overtime!
• Eligible for RAISES, profit-sharing BONUS, and year-end BONUS.
• Advancement opportunities.
• Referral BONUS program - Once hired, refer a friend for an opportunity to earn a bonus!
• Employee FIRST work environment.
• Medical, Prescription, Vision, and Dental.
• Paid time off.
• Holiday pay.
• 401(k) with a company match - Traditional and Roth options.
• FREE financial advisor.
• FREE $50,000 term life and AD&D insurances.
• FREE short-term and long-term disability benefits.
• Flexible Savings Accounts.
• Suite at Wells Fargo Center for Flyers games, Sixers games, and concerts.
• Company sponsored events