Technical Success Manager - Public Sector

Summary

New Relic is a global observability company that provides an intelligent platform for insight into complex systems. The Technical Success Manager will own technical customer success and post-sales relationships for Public Sector customers, driving adoption, solving technical problems, supporting integrations, and identifying revenue opportunities.

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base
• Document adoption and success
• Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Voice support for new product features & provide customer feedback to New Relic product management and engineering groups
• Maintain a deep understanding of the customer’s business as well as their technical environment
• Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption
• As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to

Skills

• * 3+ years of demonstrated pre or post sales experience within the software industry or working directly for a Public Sector organization (ie. Government Agency, Municipal Department, Public Utility, or State/Federal Enterprise)
• * An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
• * Strong technical background and sales/customer orientation
• * A desire to learn new technologies
• * Ability to keep up to date project plans and documentation
• * Fluent in English
• * Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang
• * Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD
• * Background in mobile device platforms & architectures (IOS & Android)
• * Bachelor's degree in Engineering/Computer Science or equivalent desirable

Qualifications

Must Haves

• * 3+ years of demonstrated pre or post sales experience within the software industry or working directly for a Public Sector organization (ie. Government Agency, Municipal Department, Public Utility, or State/Federal Enterprise)
• * An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
• * Strong technical background and sales/customer orientation
• * A desire to learn new technologies
• * Ability to keep up to date project plans and documentation
• * Fluent in English

Nice to Haves

• * Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang
• * Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD
• * Background in mobile device platforms & architectures (IOS & Android)
• * Bachelor's degree in Engineering/Computer Science or equivalent desirable

Benefits

• This role is eligible for a commission plan.
• Healthcare
• Dental
• Vision
• Parental leave and planning
• Mental health benefits
• A 401(k) plan and match
• Flex time-off
• 11 paid holidays
• Volunteer time off
• Fully office-based, fully remote, or hybrid work arrangements