Senior Associate - Network Engineer Job Details | New York Life Insurance Co

Summary

New York Life is a Fortune 100 mutual company with a 180-year legacy of purpose and integrity. They are seeking a Senior Associate - Network Engineer to oversee the administration, maintenance, and support of the organization's DNS, DHCP, IPAM, and load balancing infrastructure, ensuring reliable and secure network service delivery across various environments.

Responsibilities

• Administer and maintain enterprise DNS, DHCP, and IPAM (DDI) infrastructure, ensuring consistent availability, accuracy, and performance
• Manage and support load balancing solutions (e.g., F5 BIG-IP, Citrix ADC, or AWS ALB/NLB) for on-prem and cloud applications
• Configure and maintain virtual servers, pools, SSL certificates, health monitors, and traffic policies on load balancers
• Monitor system health and respond to alerts, performance issues, or service disruptions
• Support zone management, record updates, and IP address provisioning according to established change procedures
• Ensure proper integration and synchronization between DNS, DHCP, and IPAM systems
• Serve as a Tier 2/3 escalation point for DNS, DHCP, and load balancing incidents
• Troubleshoot name resolution, IP allocation, or traffic flow issues using tools like Wireshark, nslookup, dig, tcpdump, or vendor diagnostics
• Participate in root cause analysis (RCA) and implement corrective actions for recurring network service issues
• Follow ITIL-aligned change management processes to plan and execute configuration changes, upgrades, and patches with minimal downtime
• Perform system upgrades, patches, and configuration backups for DDI and load balancing platforms
• Implement and maintain security best practices, including DNSSEC, ACLs, SSL/TLS certificate management, and traffic encryption
• Partner with Security teams to address vulnerabilities, maintain compliance, and support incident response activities
• Maintain and audit network service configurations to ensure accuracy, standardization, and alignment with enterprise architecture
• Work closely with Network Engineering, Cloud, and Application teams to support new deployments, migrations, and network designs
• Assist application owners with load balancer configurations, health checks, and performance optimization
• Maintain detailed documentation of DNS zones, DHCP scopes, IP allocations, load balancer configurations, and operational runbooks
• Participate in disaster recovery testing and contribute to business continuity planning for network services
• Identify opportunities to automate DDI and load balancing operations using APIs, Python, PowerShell, or Ansible
• Proactively monitor trends and recommend improvements for performance, scalability, and manageability
• Evaluate and test emerging technologies and upgrades to enhance reliability and agility

Skills

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
• 3–5 years of experience in enterprise network administration or operations
• Hands-on experience with DNS, DHCP, and IPAM (DDI) solutions such as Infoblox, BlueCat, or Windows Server DDI
• Proficiency in managing load balancer platforms such as F5 BIG-IP, Citrix ADC (NetScaler), or AWS/GCP load balancing services
• Solid understanding of TCP/IP networking, routing, subnetting, VLANs, and network security fundamentals
• Strong troubleshooting and analytical skills with experience using packet capture and diagnostic tools
• Familiarity with change management and ITSM processes (e.g., ServiceNow, Remedy)
• Experience with automation and scripting using Python, REST APIs, or Ansible for DDI or load balancing tasks
• Understanding of DNS security (DNSSEC, RPZ, DoT/DoH) and SSL/TLS certificate management
• Experience with cloud networking (AWS, Azure, GCP) and hybrid environments
• Vendor certifications such as F5 Certified Administrator (CA), Infoblox Core DDI Professional, CCNA/CCNP, or CompTIA Network+
• Experience supporting high-availability network architectures in large enterprises or financial services organizations

Qualifications

Must Haves

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
• 3–5 years of experience in enterprise network administration or operations
• Hands-on experience with DNS, DHCP, and IPAM (DDI) solutions such as Infoblox, BlueCat, or Windows Server DDI
• Proficiency in managing load balancer platforms such as F5 BIG-IP, Citrix ADC (NetScaler), or AWS/GCP load balancing services
• Solid understanding of TCP/IP networking, routing, subnetting, VLANs, and network security fundamentals
• Strong troubleshooting and analytical skills with experience using packet capture and diagnostic tools
• Familiarity with change management and ITSM processes (e.g., ServiceNow, Remedy)

Nice to Haves

• Experience with automation and scripting using Python, REST APIs, or Ansible for DDI or load balancing tasks
• Understanding of DNS security (DNSSEC, RPZ, DoT/DoH) and SSL/TLS certificate management
• Experience with cloud networking (AWS, Azure, GCP) and hybrid environments
• Vendor certifications such as F5 Certified Administrator (CA), Infoblox Core DDI Professional, CCNA/CCNP, or CompTIA Network+
• Experience supporting high-availability network architectures in large enterprises or financial services organizations

Benefits

• Overtime eligible: Exempt
• Discretionary bonus eligible: Yes
• Sales bonus eligible: No
• Employees are eligible for an annual discretionary bonus
• Employees may also be eligible to participate in an incentive program
• We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs