NiCE
Posted 16 days agoVerified live 2d ago
Integration Engineer
Brief overview
Remote
UndergradOr in progress
3+ yrsMinimum
22 H-1B approvalsDept. of Labor
13 green cardsCertified filings
JavaScript/TypeScriptPythonJavaC#/.NETRESTful APIsHTTPWebSocketJSONOAuthAPI IntegrationDebuggingPartner Empathy
About the company
NiCEnice.com
NiCE is transforming the world with AI that puts people first.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.22H-1B approved
92%approval rate
9new H-1B hires
13PERM certified
$145,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20236
20249
20254
20263
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20232
20241
20252
20264
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20236
20242
20255
Top sponsored roles
Director, Cloud OperationsDirector, Product Management, Compliance SMEMarketing Automation ManagerSenior Product ManagerSystem Engineer, Cloud & Labs
Sponsored employees from
BrazilIsraelUnited KingdomIndia
Job description
Summary
NICE is a market leader in customer experience platforms, with its DEVone ecosystem connecting CXone to hundreds of AI and software partners. The Integration Engineer serves as the technical bridge between CXone and partners by building code examples, proof-of-concept integrations, and tools, while documenting patterns, troubleshooting challenges, and translating partner feedback for product and engineering teams.
Responsibilities
- Document integration patterns and communicate technical guidance to partners with varying expertise levels
- Build sample applications and proof-of-concept integrations for common patterns
- Troubleshoot partner integration challenges hands-on
- Translate partner feedback into clear problem statements for Product and Engineering teams
- Maintain integration examples and internal tooling for partner onboarding
Skills
- • Technical depth to build real integrations (APIs, authentication, real-time streaming)
- • Communication skills to translate complex concepts for partners with varying expertise
- • Problem-solving focused on defining the actual problem, often the hardest part
- • Partner empathy to understand what partners need and meet them where they are
- • BS or MS in Computer Science or related degree (or equivalent practical experience)
- • 3+ years of professional software development experience
- • Strong proficiency in one or more languages: JavaScript/TypeScript, Python, Java, C#/.NET
- • Experience building integrations with RESTful APIs (authentication, error handling, third-party platforms)
- • Solid understanding of web technologies (HTTP, WebSocket, JSON, OAuth)
- • Strong debugging skills across integration scenarios (API failures, authentication issues, network-level troubleshooting)
- • Excellent communication skills—explain technical concepts clearly to both technical and non-technical audiences
- • Strong problem-solving approach—clarify ambiguous requirements and nail down root causes
- • Experience collaborating with external partners, customers, or developer communities in a technical capacity
- • Partner empathy—understand partner needs and build solutions that meet them where they are
- • Contact center technologies (ACD, IVR, CTI, telephony, screen pop)
- • Building sample applications, PoC integrations, or writing developer documentation
- • Network and telephony (SIP protocol, VoIP, RTP, signaling flows)
- • Real-time communication protocols (WebSocket, WebRTC, SIP backchannel)
- • SaaS platform integrations (Salesforce, ServiceNow, CRM systems)
- • AI/ML integration patterns (agent assist, real-time transcription, RAG)
- • AWS services (Lambda, API Gateway, S3), CI/CD tools, Docker
- • Database experience (SQL, NoSQL)
Qualifications
Must Haves
- • Technical depth to build real integrations (APIs, authentication, real-time streaming)
- • Communication skills to translate complex concepts for partners with varying expertise
- • Problem-solving focused on defining the actual problem, often the hardest part
- • Partner empathy to understand what partners need and meet them where they are
- • BS or MS in Computer Science or related degree (or equivalent practical experience)
- • 3+ years of professional software development experience
- • Strong proficiency in one or more languages: JavaScript/TypeScript, Python, Java, C#/.NET
- • Experience building integrations with RESTful APIs (authentication, error handling, third-party platforms)
- • Solid understanding of web technologies (HTTP, WebSocket, JSON, OAuth)
- • Strong debugging skills across integration scenarios (API failures, authentication issues, network-level troubleshooting)
- • Excellent communication skills—explain technical concepts clearly to both technical and non-technical audiences
- • Strong problem-solving approach—clarify ambiguous requirements and nail down root causes
- • Experience collaborating with external partners, customers, or developer communities in a technical capacity
- • Partner empathy—understand partner needs and build solutions that meet them where they are
Nice to Haves
- • Contact center technologies (ACD, IVR, CTI, telephony, screen pop)
- • Building sample applications, PoC integrations, or writing developer documentation
- • Network and telephony (SIP protocol, VoIP, RTP, signaling flows)
- • Real-time communication protocols (WebSocket, WebRTC, SIP backchannel)
- • SaaS platform integrations (Salesforce, ServiceNow, CRM systems)
- • AI/ML integration patterns (agent assist, real-time transcription, RAG)
- • AWS services (Lambda, API Gateway, S3), CI/CD tools, Docker
- • Database experience (SQL, NoSQL)
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