Digital Solutions Analyst, AI and Digital Enablement

Summary

Northeastern University is seeking a collaborative and consultative Digital Solutions Analyst to support the adoption of AI-enabled and enterprise digital tools. The role involves working with university stakeholders to translate business needs into practical solutions, facilitating training, and contributing to continuous improvement of digital workflows.

Responsibilities

• Lead or co-lead discovery conversations with leadership, staff and other university community members to understand business needs and identify practical opportunities for AI-enabled and digital workflow reengineering. Document requirements and translate day-to-day work challenges into clear enablement actions (for example targeted coaching, workflow redesign, templates, and job aids)
• Deliver direct enablement through role-based demonstrations, office hours, drop-in support, and working sessions tied to real tasks and workflows
• Ensure the solutions are aligned with security and compliance related to AI tools by reinforcing practical guardrails and appropriate workflows for AI-enabled tools as defined by the University and program leadership
• Coordinate with senior enablement staff on engagement planning, sequencing, and follow-up to reinforce adoption and consistency across units
• Escalate complex cases (advanced solution design, platform constraints, governance questions) to senior analysts or program leadership as appropriate
• Participate in the analysis and design of AI-enabled and enterprise digital solutions, with an emphasis on out-of-the-box capabilities, maintainability, and supportability
• Create and maintain core solution artifacts, including requirements, process maps, workflow documentation, and solution documentation for implementation and handoff
• Assist with configuration and implementation tasks within defined scope, including setup and configuration of approved tools and lightweight workflow automation support
• Execute testing and validation activities, including test planning and execution within scope, supporting user acceptance testing, and confirming requirements are met
• Partner with Digital Solutions Consultants and Solutions Engineers to translate requirements into deliverables and coordinate technical handoffs for complex builds
• Contribute to reusable solution patterns and assets that accelerate delivery across common workflows
• Develop enablement materials tied directly to workflow adoption, including job aids, quick-start guides, templates, examples, walkthroughs, and short reference guides
• Co-facilitate enablement sessions and cohorts, including structured training sessions, targeted workshops, and follow-up reinforcement sessions
• Support an ongoing enablement cadence (for example office hours and targeted follow-ups) that is driven by operational needs rather than tool-only training
• Incorporate participant feedback into improvements to enablement assets, focusing on clarity, usability, and relevance to day-to-day work
• Maintain content currency by updating materials as tools, platforms, and workflows change
• Support intake and triage by assessing requests, identifying patterns and recurring issues, and coordinating escalation paths as needed
• Assist with user support and issue resolution through troubleshooting within defined scope and coordinating with senior analysts or technical teams for deeper issues
• Contribute to knowledge and operational readiness by updating knowledge articles, maintaining support playbooks, and capturing repeatable support steps
• Support change adoption and release readiness by helping evaluate user impacts of updates and refreshing training and documentation to reflect changes
• Coordinate with vendors and internal technical teams as needed to support continuity and consistent service experiences
• Collect and synthesize feedback from enablement engagements to identify common adoption barriers, repeated user questions, and gaps in documentation or training
• Track basic enablement and adoption signals using templates and measurement approaches established by program leadership
• Identify opportunities to improve enablement delivery by simplifying materials, proposing repeatable workflow patterns, and standardizing content where appropriate
• Stay current on platform and AI tool changes and bring forward practical recommendations for incremental improvement

Skills

• Bachelor's degree in Information Technology, Business, Computer Science, Education, or a related field; or equivalent combination of education and experience
• Two or more years of experience in business analysis, digital solutions support, systems enablement, process redesign, consulting, training delivery, product support, or comparable roles supporting technology adoption
• Familiarity with enterprise productivity platforms and collaboration tools (for example Microsoft 365, Teams, SharePoint, OneDrive, Forms) and exposure to AI-embedded tools such as Microsoft Copilot or comparable solutions
• Working proficiency in problem solving, requirements gathering, process mapping, solution documentation, and translating user needs into actionable configurations or recommendations
• Experience creating and supporting training, enablement, or adoption activities (for example job aids, walkthroughs, demos, office hours, or cohort sessions)
• Strong communication and stakeholder engagement skills, with the ability to translate business needs into clear requirements and practical recommendations that can be understood by non-technical stakeholders

Qualifications

Must Haves

• Bachelor's degree in Information Technology, Business, Computer Science, Education, or a related field; or equivalent combination of education and experience
• Two or more years of experience in business analysis, digital solutions support, systems enablement, process redesign, consulting, training delivery, product support, or comparable roles supporting technology adoption
• Familiarity with enterprise productivity platforms and collaboration tools (for example Microsoft 365, Teams, SharePoint, OneDrive, Forms) and exposure to AI-embedded tools such as Microsoft Copilot or comparable solutions
• Working proficiency in problem solving, requirements gathering, process mapping, solution documentation, and translating user needs into actionable configurations or recommendations
• Experience creating and supporting training, enablement, or adoption activities (for example job aids, walkthroughs, demos, office hours, or cohort sessions)
• Strong communication and stakeholder engagement skills, with the ability to translate business needs into clear requirements and practical recommendations that can be understood by non-technical stakeholders

Benefits

• Medical
• Vision
• Dental
• Paid time off
• Tuition assistance
• Wellness & life
• Retirement-
• Commuting & transportation