Neuroscience Territory Account Specialist - San Jose, CA (1 of 2)

Summary

Novartis is a leading pharmaceutical company seeking a Territory Account Specialist to support key accounts in a designated geography. The role involves crafting personalized experiences for healthcare providers, balancing demand generation with strategic account engagement to improve patient outcomes.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings

Skills

• Bachelor's degree required from 4-year college or university
• Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years
• Proven track-record of consistent high-performance, and well-versed in navigating and successfully selling to large accounts and key customers
• Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers
• Demonstrating ethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies and laws
• Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border
• Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory
• Must have a valid driver's license
• Strong ability to collaborate, work cross-functionally within a matrix environment, and communicate product information effectively
• Experience across therapeutic groups, disease states, account management strategy, and new product launches
• Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway
• Preferred experience in the 2-year Novartis Sales Internship Program; demonstrated proven leadership experience in student sports, fraternities, clubs, activities, and other extracurricular activities

Qualifications

Must Haves

• Bachelor's degree required from 4-year college or university
• Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years
• Proven track-record of consistent high-performance, and well-versed in navigating and successfully selling to large accounts and key customers
• Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers
• Demonstrating ethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies and laws
• Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border
• Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory
• Must have a valid driver's license
• Strong ability to collaborate, work cross-functionally within a matrix environment, and communicate product information effectively

Nice to Haves

• Experience across therapeutic groups, disease states, account management strategy, and new product launches
• Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway
• Preferred experience in the 2-year Novartis Sales Internship Program; demonstrated proven leadership experience in student sports, fraternities, clubs, activities, and other extracurricular activities

Benefits

• Performance-based cash incentive
• Eligibility to be considered for annual equity awards
• Comprehensive benefits package that includes health, life and disability benefits
• A 401(k) with company contribution and match
• A variety of other benefits
• Generous time off package including vacation, personal days, holidays and other leaves