System Engineer (GovCon) Remote

Summary

Ntiva, Inc. is a managed services provider focused on helping clients and their businesses thrive through strategic guidance, technical solutions, and proactive support. The Systems Engineer (GovCon) provides advanced technical support, designs and maintains secure infrastructure and cloud environments, and serves as an escalation point for complex systems, network, security, and compliance issues. The role also supports ongoing CMMC Level 2 compliance and external government contracting customers.

Responsibilities

• Provide advanced technical support for internal GovCon systems and designated external customers
• Act as an escalation resource for complex systems, network, and security issues
• Deliver consistent, high-quality service to customers and internal stakeholders
• Maintain accurate and timely ticket updates, documentation, and work records
• Create, maintain, and improve technical documentation, standards, and internal processes
• Design, build, and support:
• Networks, VLANs, firewall rules, and routing
• Windows Server environments (AD, GPOs, DNS, DHCP)
• Virtual machines, storage, RAID configurations, and host platforms
• Administer and troubleshoot:
• Hyper-V and/or VMware environments
• Microsoft Azure resources (AVD)
• Advanced applications, servers, and network services
• Perform VM and storage migrations across hosts and platforms
• Implement and support Microsoft Azure infrastructure, including VMs, VNets, gateways, and virtual firewalls
• Support and maintain CMMC scoped environments, including:
• Network segmentation and VLAN design
• Identity and access controls
• Secure administrative access models
• Maintain ongoing CMMC Level 2 compliance across GovCon systems by ensuring secure configuration and operation of infrastructure and cloud environments
• Collaborate with compliance, security, and leadership teams to:
• Implement remediation plans
• Address gaps identified through internal reviews, readiness exercises, and third-party assessments
• Assist in the creation, maintenance, and validation of CMMC technical evidence, including:
• System configurations and security settings
• Architectural and network diagrams
• Control implementation artifacts
• Ensure all system changes, deployments, and upgrades are reviewed for CMMC impact prior to implementation
• Participate in incident response activities involving CUI or GovCon systems, including investigation, containment, and documentation
• Support external GovCon customers by:
• Implementing compliant infrastructure and security configurations
• Advising on CMMC aligned technical best practices
• Acting as an escalation resource for compliance related technical issues
• Contribute to the continuous improvement of GovCon specific standards, baselines, and runbooks to maintain audit readiness
• Stay current on evolving CMMC and NIST guidance and apply changes as required

Skills

• 3–7 years of experience in systems engineering, infrastructure, or advanced technical support
• NinjaOne RMM administration
• Windows Server deployment and administration
• Network infrastructure implementation and administration (routers, firewalls, switches, LAN/WAN)
• VMware and/or Hyper-V virtualization
• Microsoft Azure infrastructure implementation
• Strong documentation skills for both technical and non-technical audiences
• Ability to work independently with strong client service skills
• Proven organizational skills with the ability to manage competing priorities
• Accurate tracking of work performed, time, and related documentation
• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
• Ability to establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access
• CMMC RP, CCP
• Subject matter expert for specific technologies (e.g. Microsoft, VMware, Citrix, Cisco, etc.)
• Certifications including: Microsoft Certified Systems Engineer (MCSE), Network+ Certified, Microsoft Azure Administrator AZ-104, VMware Certified Professional (VCP), Cisco Certified Network Associate (CCNA), Information Technology Infrastructure Library (ITIL) Foundation

Qualifications

Must Haves

• 3–7 years of experience in systems engineering, infrastructure, or advanced technical support
• NinjaOne RMM administration
• Windows Server deployment and administration
• Network infrastructure implementation and administration (routers, firewalls, switches, LAN/WAN)
• VMware and/or Hyper-V virtualization
• Microsoft Azure infrastructure implementation
• Strong documentation skills for both technical and non-technical audiences
• Ability to work independently with strong client service skills
• Proven organizational skills with the ability to manage competing priorities
• Accurate tracking of work performed, time, and related documentation
• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
• Ability to establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access

Nice to Haves

• CMMC RP, CCP
• Subject matter expert for specific technologies (e.g. Microsoft, VMware, Citrix, Cisco, etc.)
• Certifications including: Microsoft Certified Systems Engineer (MCSE), Network+ Certified, Microsoft Azure Administrator AZ-104, VMware Certified Professional (VCP), Cisco Certified Network Associate (CCNA), Information Technology Infrastructure Library (ITIL) Foundation

Benefits

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution- no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent
• THIS IS A REMOTE POSITION