Junior Contact Center Developer

Summary

NTT DATA is a business and technology services company focused on AI, cloud, security, connectivity, data centers, and application services. The Junior Contact Center Developer will develop and support contact center applications, integrations, automation, APIs, and telephony systems while troubleshooting issues and collaborating with business and technical teams.

Responsibilities

• Develop and maintain contact center applications, integrations, and automation solutions
• Support contact center platforms, telephony systems, IVR workflows, call routing, and related technologies
• Assist in integrating contact center solutions with CRM, customer service, and backend business applications
• Develop and support REST APIs, data exchanges, and system integrations
• Create automation scripts using Python and other scripting technologies to improve operational efficiency
• Troubleshoot production issues and provide application support for business users
• Participate in testing, deployment, and release activities
• Monitor application performance and help identify opportunities for improvement
• Maintain technical documentation, support procedures, and knowledge articles
• Collaborate with business, operations, infrastructure, and vendor teams to deliver enhancements and resolve issues

Skills

• 3+ years of experience in software development, application support, or contact center technologies
• 3+ years of experience with Python, JavaScript, or similar programming languages
• Understanding of APIs, web services, and system integrations
• Basic knowledge of SQL and data management concepts
• Strong troubleshooting and analytical skills
• Excellent communication and customer service skills
• Python
• JavaScript / Node.js
• REST APIs
• SQL Databases
• Git / Source Control
• Application Integration
• Contact Center Technologies
• Telephony & VoIP Fundamentals
• Troubleshooting & Production Support
• Customer-first mindset
• Problem solving and analytical thinking
• Collaboration and teamwork
• Continuous learning
• Strong attention to detail
• Ability to work in a fast-paced environment
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field
• Experience with contact center platforms such as Genesys, Amazon Connect, Five9, NICE CXone, or similar technologies
• Exposure to VoIP, PBX, IVR, call routing, or telephony integrations
• Experience with Node.js, REST APIs, and cloud-based applications
• Familiarity with AWS services, automation tools, and scripting technologies
• Knowledge of CRM platforms and customer support workflows
• Exposure to AI-powered customer service, chatbots, or voice automation solutions

Qualifications

Must Haves

• 3+ years of experience in software development, application support, or contact center technologies
• 3+ years of experience with Python, JavaScript, or similar programming languages
• Understanding of APIs, web services, and system integrations
• Basic knowledge of SQL and data management concepts
• Strong troubleshooting and analytical skills
• Excellent communication and customer service skills
• Python
• JavaScript / Node.js
• REST APIs
• SQL Databases
• Git / Source Control
• Application Integration
• Contact Center Technologies
• Telephony & VoIP Fundamentals
• Troubleshooting & Production Support
• Customer-first mindset
• Problem solving and analytical thinking
• Collaboration and teamwork
• Continuous learning
• Strong attention to detail
• Ability to work in a fast-paced environment
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field

Nice to Haves

• Experience with contact center platforms such as Genesys, Amazon Connect, Five9, NICE CXone, or similar technologies
• Exposure to VoIP, PBX, IVR, call routing, or telephony integrations
• Experience with Node.js, REST APIs, and cloud-based applications
• Familiarity with AWS services, automation tools, and scripting technologies
• Knowledge of CRM platforms and customer support workflows
• Exposure to AI-powered customer service, chatbots, or voice automation solutions

Benefits

• Eligible for incentive compensation based on individual and/or company performance
• Medical insurance with an employer contribution
• Dental insurance with an employer contribution
• Vision insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short- and long-term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401(k) program with company match
• Additional voluntary or legally required benefits
• Remote work arrangement