Technology Governance Program Business Analyst

Summary

NTT DATA is a global provider of business and technology services focused on helping organizations innovate, optimize, and transform. The Technology Governance Program Business Analyst will support governance, compliance, and enablement for Platform Engineering and Automation teams by leading issues, explaining technical matters to non-technical audiences, and recommending process, metric, and reporting improvements. The role also manages compliance monitoring, policy development, audit support, training, issue response plans, and reporting.

Responsibilities

• Enablement: Conduct comprehensive coaching to drive compliance, best practices, and higher code quality across application delivery teams within Truist
• Compliance Monitoring: Monitor and track regulatory changes, ensuring that the organization remains compliant with all relevant laws, standards, and industry regulations
• Policy Development: Leads the development, implementation, and revision of corporate standards and procedures to align with policies, best practices, and compliance requirements
• Audit Support: Collaborates with internal and external audit teams, providing documentation and evidence as needed to demonstrate compliance and adherence to governance standards. This role spans from issue intake, investigation, and remediation plan development, through issue remediation and resolution narrative development
• Issue Management: Develop and maintain issue response plans to effectively address and mitigate compliance violations
• Training and Awareness: Develop and deliver training programs to educate employees on governance, risk, and compliance matters, fostering a culture of awareness and accountability
• Reporting: Gather data to create automated and ad-hoc reports for management and stakeholders summarizing issue assessments, compliance status, and recommendations for improvement

Skills

• Bachelors' degree or equivalent experience
• Minimum of 3 years of experience as a business analyst, demonstrating a solid understanding of technical concepts and the ability to explain issues to a non-technical audience
• Self-starter, with strong project leadership skills and the ability to actively listen to stakeholders
• Creative problem-solving mindset required, for both overcoming technical issues as well for navigating organizational labyrinths to find appropriate solutions
• Analytical and organizational skills, as well as communication and presentation skills (including reporting and analytics)
• IT governance and compliance experience/exposure
• Masters degree
• A Bachelors degree in a fine arts discipline (English, History, etc) and a Masters degree in a technical discipline (Computer Science, Math or Statistics, Engineering, etc) – or vice versa
• Knowledge of Platform Services Technology principles and tools, specifically CICD
• Experience with audit processes in financial organizations
• Project management certification
• ITIL Certification
• COBIT Training
• Agile certification

Qualifications

Must Haves

• Bachelors' degree or equivalent experience
• Minimum of 3 years of experience as a business analyst, demonstrating a solid understanding of technical concepts and the ability to explain issues to a non-technical audience
• Self-starter, with strong project leadership skills and the ability to actively listen to stakeholders
• Creative problem-solving mindset required, for both overcoming technical issues as well for navigating organizational labyrinths to find appropriate solutions
• Analytical and organizational skills, as well as communication and presentation skills (including reporting and analytics)
• IT governance and compliance experience/exposure

Nice to Haves

• Masters degree
• a Bachelors degree in a fine arts discipline (English, History, etc) and a Masters degree in a technical discipline (Computer Science, Math or Statistics, Engineering, etc) – or vice versa
• Knowledge of Platform Services Technology principles and tools, specifically CICD
• Experience with audit processes in financial organizations
• Project management certification
• ITIL Certification
• COBIT Training
• Agile certification

Benefits

• Remote work arrangement