Territory Services Manager - TAS

Summary

NTT DATA is a technology services company focused on technical excellence, innovation, and delivering positive outcomes for clients and society. The Territory Services Manager manages the end-to-end renewal lifecycle for support services and subscription contracts, driving customer retention, revenue protection, and growth. The role develops renewal strategies, coordinates quoting, negotiates service solutions, manages client relationships, and supports contract administration and expansion opportunities.

Responsibilities

• Proactively manage and drive the renewal process for assigned support services and subscription contracts to maximize on-time renewal, customer retention, and revenue protection
• Define and validate renewable install base by analyzing multiple data sources, reconciling client, OEM, and NTT records, and resolving compliance flags, site ID issues, and lifecycle discrepancies
• Engage clients, client managers, OEMs, and account teams to shape renewal strategy, align commercial needs, negotiate pricing and service options, and support complex renewal motions
• Coordinate quote creation by providing complete requirements to quoting resources, reviewing quotes for accuracy, and creating specialized renewal, sidecar, or true-forward quotes when required
• Serve as the primary client point of contact for renewals and services administration, building trusted relationships and addressing support services questions throughout the contract lifecycle
• Identify and influence growth opportunities tied to renewals, including SDI, CX EA, OEM premium services, and expansion to additional OEMs
• Maintain accurate forecasting and reporting by rationalizing renewal data, supporting opportunity hygiene, and providing regular updates on in-flight renewals, risks, and expected outcomes
• Support post-sales activities including invoice issue resolution, quoting guidance, contract access requests, MACD processing, service terminations, and quarterly business or services review preparation
• Maintain current knowledge of OEM programs, support services offers, and certification requirements, and participate in enablement and feedback sessions that strengthen NTT’s support services strategy

Skills

• Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level, involving multi-year contracts as well
• Demonstrable experience with Cisco policies, tools, and buying models, including CCW-R
• Excellent attention to detail and ability to manage work processes and display strong orientation towards ensuring client satisfaction and service delivery
• Outstanding time and task management skills, with the ability to manage multiple projects and competing priorities at all times
• Intermediate to advanced MS Office skills (Excel, Word)
• Ability to work independently and/or on a team with minimal supervision
• Excellent communication skills (written and verbal) across all layers of an organization
• Bachelor's degree or equivalent experience
• Maintain required Cisco CSM and/or Renewals Manager certifications tied to the Cisco Advanced Customer Experience specialization and related partner program requirements
• Advanced demonstrable years of related industry experience
• Advanced demonstrable knowledge on costing and quoting for services renewal
• Advanced demonstrable order booking processes knowledge – Quote to Order / Order to Cash Knowledge
• Advanced demonstrable knowledge of Cisco services and quoting process
• 1-3 years of technology OEM/Vendor relationship development experience preferred
• A subject matter expert in technology OEM/Vendor processes a plus
• Advanced vendor back out knowledge is preferable

Qualifications

Must Haves

• Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level, involving multi-year contracts as well
• Demonstrable experience with Cisco policies, tools, and buying models, including CCW-R
• Excellent attention to detail and ability to manage work processes and display strong orientation towards ensuring client satisfaction and service delivery
• Outstanding time and task management skills, with the ability to manage multiple projects and competing priorities at all times
• Intermediate to advanced MS Office skills (Excel, Word)
• Ability to work independently and/or on a team with minimal supervision
• Excellent communication skills (written and verbal) across all layers of an organization
• Bachelor's degree or equivalent experience
• Maintain required Cisco CSM and/or Renewals Manager certifications tied to the Cisco Advanced Customer Experience specialization and related partner program requirements
• Advanced demonstrable years of related industry experience
• Advanced demonstrable knowledge on costing and quoting for services renewal
• Advanced demonstrable order booking processes knowledge – Quote to Order / Order to Cash Knowledge
• Advanced demonstrable knowledge of Cisco services and quoting process

Nice to Haves

• 1-3 years of technology OEM/Vendor relationship development experience preferred
• A subject matter expert in technology OEM/Vendor processes a plus
• Advanced vendor back out knowledge is preferable

Benefits

• Eligible for incentive compensation based on individual and/or company performance
• Medical, dental, and vision insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short- and long-term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally-required benefits
• Remote working