Implementation Engineer

Summary

Nucleus Security is seeking an Implementation Engineer to join their Customer Success organization that supports customer onboarding and implementation projects. This technical role is responsible for deploying vulnerability management solutions to a rapidly growing customer base and improving implementation processes.

Responsibilities

• Retain & Renew Customers – Plan and coordinate onboarding projects for new customers, meeting customer business requirements and driving user adoption
• Deliver Technical Tasks – Manage short-term engagements to develop integrations and other scripts/tools to resolve customer’s unique challenges and enable technical use cases
• Improve Implementation Processes – Strive to improve process efficiency and team performance by continuously identifying areas to enhance our post-sales motion
• Build strong relationships with customers, providing exceptional customer service and support
• Design vuln management solution architecture for different asset classes and environment sizes
• Understand how integrations work end to end to be able to clearly articulate complex problems and solutions to less technical stakeholders
• Work closely with the sales team to conduct smooth transitions from pre- to post-sale phase
• Collaborate with the product team to prioritize and productize solutions to impactful issues

Skills

• Cybersecurity concepts (attack vectors, kill chain)
• Compliance understanding (NIST, ISO, custom policies)
• Customer/stakeholder engagement (technical project management, consulting)
• Programming (we use Python, any oop is fine)
• Configuring & deploying software integrations
• High capacity to learn quickly
• Creative problem-solving skills
• Security tools or other VM platforms (SIEM, SOAR, IDS)
• Data ingest pipelines (ETL, automation)
• Cloud concepts (containerization, PaaS)
• ServiceNow (configuration, end user experience)
• Enterprise customer tech integration exposure
• Ability to work autonomously on complex tasks within a team dynamic
• Willingness to work in the EST time zone

Qualifications

Must Haves

• Cybersecurity concepts (attack vectors, kill chain)
• Compliance understanding (NIST, ISO, custom policies)
• Customer/stakeholder engagement (technical project management, consulting)
• Programming (we use Python, any oop is fine)
• Configuring & deploying software integrations
• High capacity to learn quickly
• Creative problem-solving skills

Nice to Haves

• Security tools or other VM platforms (SIEM, SOAR, IDS)
• Data ingest pipelines (ETL, automation)
• Cloud concepts (containerization, PaaS)
• ServiceNow (configuration, end user experience)
• Enterprise customer tech integration exposure
• Ability to work autonomously on complex tasks within a team dynamic
• Willingness to work in the EST time zone

Benefits

• 100% company-paid health, dental, vision, life, and short-term disability insurance options
• Generous 401k contribution (not a match)
• Flexible PTO + 10 company holidays
• Equity in a high-growth, VC-backed startup
• Fantastic company culture
• Work on a truly unique, market- defining product