Software Operations Specialist

Summary

Nuro is a self-driving technology company on a mission to make autonomy accessible to all. The Software Operations Specialist will support quality control, tool testing, and workflow improvement for the internal software systems used in robotics and autonomy development.

Responsibilities

• Review annotated datasets and labeling outputs for quality and consistency across robotics and autonomy workflows
• Apply defined QC criteria and rubrics to evaluate outputs as pass, fail, or needs review
• Document specific defect types per task — incorrect output, regression, edge-case failure, data inconsistency, tool behavior deviation
• Maintain a clean review log for every item assessed — no undocumented assessments
• Test internal tools across standard workflows and exception scenarios as directed by the Operations Lead
• Reproduce reported bugs reliably and validate fixes with clear supporting documentation — steps, inputs, expected vs. actual behavior
• Confirm test parameters and scope before each cycle and flag discrepancies
• Track test coverage across tools, workflows, and edge cases
• Submit completed QC and testing logs on the agreed cadence
• Flag urgent or high-severity defects same-day — do not wait for the regular report
• Write clear, specific defect notes — exact descriptions of what failed, reproduction steps, and impact, not vague feedback
• Escalate any case where the rubric or test plan is ambiguous or does not cover the scenario — do not guess
• Flag patterns you notice across multiple items — recurring defects, systemic issues, documentation gaps
• Help improve QC processes, testing methods, and internal documentation through structured feedback to the Operations Lead
• Collaborate with operations and engineering teams to communicate findings and support prioritization — all formal feedback routes through the Operations Lead

Skills

• 1–3 years of experience in QA, software testing, operations, content review, or a closely related field
• Demonstrated ability to apply rubrics or evaluation criteria consistently across high volumes of work
• High attention to detail and strong problem-solving ability — you catch things others miss and document them precisely
• Excellent written and verbal communication — defect notes are specific, clear, and actionable
• Comfortable learning new tools and working across technical systems
• Able to manage multiple tasks independently in a fast-paced, remote async environment
• Reliable and consistent — this role requires showing up to a regular cadence without prompting
• Experience with mapping, 3D tools, or visual software
• Familiarity with U.S. roadways and driving behavior
• Experience reviewing outputs across multiple modalities — text, image, sensor data, video
• Exposure to robotics, autonomy, or ML training data production environments
• Bachelor's degree

Qualifications

Must Haves

• 1–3 years of experience in QA, software testing, operations, content review, or a closely related field
• Demonstrated ability to apply rubrics or evaluation criteria consistently across high volumes of work
• High attention to detail and strong problem-solving ability — you catch things others miss and document them precisely
• Excellent written and verbal communication — defect notes are specific, clear, and actionable
• Comfortable learning new tools and working across technical systems
• Able to manage multiple tasks independently in a fast-paced, remote async environment
• Reliable and consistent — this role requires showing up to a regular cadence without prompting

Nice to Haves

• Experience with mapping, 3D tools, or visual software
• Familiarity with U.S. roadways and driving behavior
• Experience reviewing outputs across multiple modalities — text, image, sensor data, video
• Exposure to robotics, autonomy, or ML training data production environments
• Bachelor's degree