Implementation Manager - Client Services

Summary

Office Ally is a healthcare technology company providing cloud-based revenue cycle management and healthcare transaction solutions. The Provider Implementation Manager leads provider-facing implementations from handoff through production launch, coordinating requirements, configuration, testing, timelines, and cross-functional issue resolution while serving as the primary client contact.

Responsibilities

• Own provider implementations from initial handoff through testing, production readiness, go-live, and transition to ongoing support
• Serve as the primary implementation contact for assigned clients, providing clear communication regarding requirements, timelines, dependencies, risks, and next steps
• Gather, document, and validate business and technical requirements to ensure implementation expectations are clearly understood by both the client and internal teams
• Coordinate configuration, connectivity, file setup, testing, and other technical implementation activities with appropriate internal resources
• Develop and manage implementation plans, milestones, action items, risks, and dependencies across multiple concurrent projects
• Lead client and internal implementation meetings and ensure decisions, requirements, and follow-up items are documented and completed
• Coordinate and support user acceptance testing, troubleshoot implementation issues, and work with technical teams to drive issues through resolution
• Identify potential implementation risks or delays early and escalate appropriately to protect committed client timelines
• Partner closely with Sales and Account Management to support the successful onboarding of new business and ensure a smooth transition from sales through implementation
• Collaborate with Product, Engineering, Operations, Support, and other teams to resolve gaps and continuously improve the provider implementation process
• Maintain accurate implementation documentation and provide visibility into project status, risks, and upcoming go-lives
• Support continued growth of Jopari and Office Ally provider solutions by helping scale implementation processes while maintaining quality and client experience

Skills

• Experience managing client implementations, onboarding, project delivery, or a similar client-facing function
• Strong project management and organizational skills with the ability to manage multiple implementations and competing priorities simultaneously
• Excellent written and verbal communication skills, including the ability to communicate effectively with both technical and non-technical stakeholders
• Demonstrated ability to independently drive projects forward, identify obstacles, and coordinate resources needed for resolution
• Strong analytical and problem-solving skills with exceptional attention to detail
• Experience working cross-functionally with technical, operational, product, sales, and client-facing teams
• Comfortable learning technical workflows, system configurations, file-based integrations, and healthcare technology concepts
• Ability to operate effectively in a fast-paced environment where priorities and client needs may change quickly

Qualifications

Must Haves

• Experience managing client implementations, onboarding, project delivery, or a similar client-facing function
• Strong project management and organizational skills with the ability to manage multiple implementations and competing priorities simultaneously
• Excellent written and verbal communication skills, including the ability to communicate effectively with both technical and non-technical stakeholders
• Demonstrated ability to independently drive projects forward, identify obstacles, and coordinate resources needed for resolution
• Strong analytical and problem-solving skills with exceptional attention to detail
• Experience working cross-functionally with technical, operational, product, sales, and client-facing teams
• Comfortable learning technical workflows, system configurations, file-based integrations, and healthcare technology concepts
• Ability to operate effectively in a fast-paced environment where priorities and client needs may change quickly

Benefits

• Employees may be eligible for performance-based bonuses
• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) with company match
• Paid time off