ISV Success Manager

Summary

Okta is a company focused on identity and security infrastructure for organizations and AI ecosystems. The ISV Success Manager will nurture software vendor relationships, guide integrations across Okta and Auth0, influence product roadmaps, and collaborate with cross-functional teams to expand ecosystem adoption.

Responsibilities

• Establish thought leadership on identity, identity standards, and “enterprise readiness” requirements for SaaS builders, while evangelizing the Okta Integration Network
• Build a scalable ISV pipeline by identifying and nurturing new integration opportunities including partnering cross-functionally with Corp Dev, PMM, and field teams to expand our top of funnel
• Guide ISVs through their integration journey, from discovery and implementation to delivery and maintenance
• Partner with field teams (PAT, SEs, AEs, TAMs) to drive adoption of strategic products and features within the Auth0 ISV customer segment
• Synthesize feedback from ISVs, product, and field teams to refine ISV Ecosystem program investments and internal product direction
• Establish and continuously improve a repeatable and scalable “learn, build, publish” integration lifecycle, leveraging AI tools where appropriate to expand ecosystem impact

Skills

• 4+ years of experience in developer support, sales engineering, technical account management, partner engineering, or marketplace development
• Strong understanding of identity and security requirements for enterprise SaaS builders
• Excellent analytical and communication skills, with the ability to establish credibility and influence both technical and business stakeholders
• Ability to evaluate software, identify integration opportunities, and engage effectively with product and engineering leaders
• Passion for learning new technologies and sharing knowledge with the ISV community
• Adaptability in a dynamic environment with a focus on continuous process improvement
• Experience nurturing partner or customer relationships in a success-focused role
• Proficiency in one or more modern programming languages (e.g., Java, C#, Ruby, Python, JavaScript)
• Domain knowledge in identity and access management (e.g., SAML, OIDC/OAuth, SCIM, SSF, privileged access, API security)
• Experience in sales engineering, technical marketing, product management, partner engineering, or as a technical evangelist
• Bachelor's degree in Computer Science or a related field

Qualifications

Must Haves

• 4+ years of experience in developer support, sales engineering, technical account management, partner engineering, or marketplace development
• Strong understanding of identity and security requirements for enterprise SaaS builders
• Excellent analytical and communication skills, with the ability to establish credibility and influence both technical and business stakeholders
• Ability to evaluate software, identify integration opportunities, and engage effectively with product and engineering leaders
• Passion for learning new technologies and sharing knowledge with the ISV community
• Adaptability in a dynamic environment with a focus on continuous process improvement

Nice to Haves

• Experience nurturing partner or customer relationships in a success-focused role
• Proficiency in one or more modern programming languages (e.g., Java, C#, Ruby, Python, JavaScript)
• Domain knowledge in identity and access management (e.g., SAML, OIDC/OAuth, SCIM, SSF, privileged access, API security)
• Experience in sales engineering, technical marketing, product management, partner engineering, or as a technical evangelist
• Bachelor's degree in Computer Science or a related field

Benefits

• Equity (where applicable)
• Bonus
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Flexible spending account
• Paid leave, including PTO and parental leave
• An immersive, in-person onboarding experience designed to accelerate your impact and connect you to the mission and team from day one
• Remote work arrangement