Analyst

Summary

Open Sky Group is an expert supply chain technology company and global Blue Yonder supply chain specialist. The Analyst resolves incidents, monitors software and infrastructure, and provides timely client updates and resolutions. The role also works with clients and technical resources to identify root causes, implement solutions, document resolutions, and support on-call operations.

Responsibilities

• Work with clients to identify issues, guide the team to the root cause, and implement solutions that prevent recurrence
• Work independently with customers, users, and internal and external functional and technical resources to define concepts and solutions
• Determine the root cause of issues, document resolutions for future review, and provide training materials
• Provide clear and concise documentation
• Participate in on-call rotations, including nights and weekends
• Monitor the incident queue and resolve incidents
• Act as an escalation point (on-call) for nights and weekends
• Continue to learn new skills and stay current with the technology used in the industry

Skills

• * Bachelor's degree in computer science, software engineering, MIS, or 3+ years of equivalent experience
• * 3+ years of experience with JDA/Blue Yonder WMS/WLM configuration and customer-specific development
• * 3+ years of experience with JDA/Blue Yonder development tools, including MOCA tracing and components, Microsoft SQL Server, Integrator, and Reporting
• * Solid knowledge of warehouse operations
• * Strong customer service skills are required
• * Experience with SQL and writing complex queries
• * Experience with Microsoft Windows operating systems
• * Strong verbal and written communication skills with technical, business, and management staff
• * Ability to explain technical concepts to people with varying backgrounds
• * Strong interpersonal skills with the ability to develop cohesive working relationships with internal and external clients
• * Professional and organized, with the ability to prioritize and manage workload independently
• * Adaptable, positive, and proactive
• * Strong customer service skills
• * Must be legally authorized to work in the United States without company sponsorship at any time
• * This position is remote and will work within the U.S
• * This position is for second shift, Eastern Time, typically 4:00 p.m.–1:00 a.m. or 5:00 p.m.–2:00 a.m
• * This position may require travel of up to 10%
• * The employee is regularly required to talk and hear
• * The employee frequently is required to stand, walk, perform fine motor tasks with hands, and reach with hands and arms
• * This position requires the ability to occasionally lift, carry, or pull office products and supplies weighing up to 40 pounds
• * This position requires the ability to travel by airplane and/or car
• * Experience with Java, JavaScript, and Python is a plus
• * Experience with Oracle Database is a plus
• * Experience with Körber WMS, in addition to Blue Yonder WMS, is a plus

Qualifications

Must Haves

• * Bachelor's degree in computer science, software engineering, MIS, or 3+ years of equivalent experience
• * 3+ years of experience with JDA/Blue Yonder WMS/WLM configuration and customer-specific development
• * 3+ years of experience with JDA/Blue Yonder development tools, including MOCA tracing and components, Microsoft SQL Server, Integrator, and Reporting
• * Solid knowledge of warehouse operations
• * Strong customer service skills are required
• * Experience with SQL and writing complex queries
• * Experience with Microsoft Windows operating systems
• * Strong verbal and written communication skills with technical, business, and management staff
• * Ability to explain technical concepts to people with varying backgrounds
• * Strong interpersonal skills with the ability to develop cohesive working relationships with internal and external clients
• * Professional and organized, with the ability to prioritize and manage workload independently
• * Adaptable, positive, and proactive
• * Strong customer service skills
• * Must be legally authorized to work in the United States without company sponsorship at any time
• * This position is remote and will work within the U.S
• * This position is for second shift, Eastern Time, typically 4:00 p.m.–1:00 a.m. or 5:00 p.m.–2:00 a.m
• * This position may require travel of up to 10%
• * The employee is regularly required to talk and hear
• * The employee frequently is required to stand, walk, perform fine motor tasks with hands, and reach with hands and arms
• * This position requires the ability to occasionally lift, carry, or pull office products and supplies weighing up to 40 pounds
• * This position requires the ability to travel by airplane and/or car

Nice to Haves

• * Experience with Java, JavaScript, and Python is a plus
• * Experience with Oracle Database is a plus
• * Experience with Körber WMS, in addition to Blue Yonder WMS, is a plus

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Incentive compensation
• A retirement savings plan with company match
• A comprehensive Employee Assistance Program (EAP)
• Voluntary Accident and Critical Illness coverage
• A cooperative and flexible working environment
• Excellent growth opportunities
• The right tools to do the job
• Remote work within the U.S.
• A flexible, fun work environment