Product Technician

Summary

O'Reilly Auto Parts is hiring a Product Technician to support product line and SKU maintenance across inventory systems. The role manages item master data, product dimensions, quality issues, discontinued items, labeling projects, supplier billing documentation, and inventory-related support for stores and distribution centers.

Responsibilities

• Load all required information for new items in the Company’s item master(s). This includes part number formatting, item descriptions, unit of measure, dimensions, restrictions, customs, cost based on unit of measure, etc
• Ensure all part number information in the system is up to date and accurate
• Load all new item dimensions and weights for the WMS DCs while updating existing item dimensions when provided by the supplier
• Determine and apply corrections as necessary to quality assurance product issues reported by our stores and distribution centers. This includes initiation of system recalls, item master changes, catalog corrections, tracking all product alerts to ensure appropriate completion in a timely manner and more
• Maintain and oversee a portion of the discontinued or removal request process for items submitted by Category Managers and suppliers
• Monitor label and UPC issues at the store and DC level and generate an invoice to bill the supplier for the appropriate labor expenses if an error is found. Provide the Category Manager with documentation of repeat offenders and indicate what action was taken
• Monitor and prepare label projects for Inventory Control and ensure accurate label information is communicated to the distribution centers
• Serves as a backup for other Product Technicians on the team if they are out of office or require assistance in completing tasks
• Request, pick up, deliver, and return product samples from the Springfield distribution center as requested by Merchandise Category Managers, Directors, VPs and SVP
• Perform daily, weekly, and monthly tasks on the cadence and frequency assigned
• Assist the Inventory Maintenance Manager on additional projects as needed
• Periodically visit the Springfield distribution center and/or local stores to review product concerns received by stores, other distribution centers, corporate team members, or suppliers. Perform reviews as needed and with approval from Inventory Maintenance Manager
• All other duties as assigned

Skills

• High school graduate or equivalent (GED)
• 1+ years' experience working in a corporate or other comparable setting
• Ability to effectively interface with technical and non-technical staff at all organizational levels
• Excellent at detailed work with above average skills in areas of written and verbal communication
• Ability to work in a fast-paced environment and apply multi-tasking skills as priorities shift
• Proficient in Microsoft Excel with strong data entry skills
• Punctual and reliable with an emphasis on accountability
• Must be a self-starter with the ability to motivate a team
• Minimum of 1-2 years of retail experience
• Advanced knowledge of Microsoft Office Suite and experience with Excel query functions

Qualifications

Must Haves

• High school graduate or equivalent (GED)
• 1+ years' experience working in a corporate or other comparable setting
• Ability to effectively interface with technical and non-technical staff at all organizational levels
• Excellent at detailed work with above average skills in areas of written and verbal communication
• Ability to work in a fast-paced environment and apply multi-tasking skills as priorities shift
• Proficient in Microsoft Excel with strong data entry skills
• Punctual and reliable with an emphasis on accountability
• Must be a self-starter with the ability to motivate a team

Nice to Haves

• Minimum of 1-2 years of retail experience
• Advanced knowledge of Microsoft Office Suite and experience with Excel query functions

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth