GPU Infrastructure NOC Engineer

Summary

Orion Placement is hiring a GPU Infrastructure NOC Engineer to support next-generation AI infrastructure and high-performance GPU compute environments. The role monitors production GPU clusters, troubleshoots incidents, maintains SLA commitments, develops automation and monitoring tools, and coordinates with technical partners during customer-impacting issues.

Responsibilities

• Monitor live GPU cluster health, power, cooling, networking, and infrastructure status across production deployments
• Triage, troubleshoot, and resolve incidents while maintaining SLA requirements
• Identify infrastructure issues early and take proactive action before they become customer-impacting incidents
• Escalate appropriate issues to OEMs, data center operators, network providers, or other Tier 3 partners
• Build and improve internal monitoring tools, scripts, and automation to reduce repetitive manual work
• Use Python, Bash, or similar scripting tools to automate monitoring, triage, reporting, and operational workflows
• Explore and implement AI-enabled workflows that improve NOC speed, accuracy, and efficiency
• Create, maintain, and continuously improve technical runbooks and standard operating procedures
• Participate in incident reviews and turn recurring problems into permanent tooling, process, or automation improvements
• Track SLA and incident metrics and identify opportunities to improve reliability and response times
• Communicate clearly and proactively with customers and internal stakeholders during incidents
• Coordinate with data center operators, OEMs, network providers, and other third parties to resolve customer-impacting issues
• Support a 24/7 rotating operations schedule, including nights, weekends, and other assigned shifts

Skills

• 2+ years of experience in a NOC, network operations, infrastructure monitoring, or related technical operations environment
• Direct experience supporting or monitoring GPU, HPC, AI infrastructure, or comparable high-performance computing environments
• Hands-on Python or Bash scripting experience
• Experience with infrastructure monitoring and alerting tools such as Datadog, Grafana, PagerDuty, or similar platforms
• Strong troubleshooting and incident-response skills
• Experience working with network, compute, storage, or data center infrastructure
• Ability to understand technical issues quickly and communicate effectively during incidents
• Demonstrated interest in automation, scripting, tool-building, and continuous operational improvement
• Must be comfortable working rotating 24/7 shifts, including nights and weekends
• Ability to work independently in a remote environment while collaborating effectively with global technical teams
• Additional languages beyond English are a plus

Qualifications

Must Haves

• 2+ years of experience in a NOC, network operations, infrastructure monitoring, or related technical operations environment
• Direct experience supporting or monitoring GPU, HPC, AI infrastructure, or comparable high-performance computing environments
• Hands-on Python or Bash scripting experience
• Experience with infrastructure monitoring and alerting tools such as Datadog, Grafana, PagerDuty, or similar platforms
• Strong troubleshooting and incident-response skills
• Experience working with network, compute, storage, or data center infrastructure
• Ability to understand technical issues quickly and communicate effectively during incidents
• Demonstrated interest in automation, scripting, tool-building, and continuous operational improvement
• Must be comfortable working rotating 24/7 shifts, including nights and weekends
• Ability to work independently in a remote environment while collaborating effectively with global technical teams

Nice to Haves

• Additional languages beyond English are a plus

Benefits

• Bonus and equity opportunities in addition to competitive base compensation.
• Fully remote role supporting a 24/7 global operations environment.
• Remote nationwide flexibility with multiple shift options.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Paid maternity and paternity leave.
• Paid time off.
• Retirement plan.