Orion Security Services
Posted 80 days agoVerified live 2d ago
Customer Success Engineer
Brief overview
Remote
3+ yrsMinimum
Troubleshooting in cloud environmentsLinux systemsAPIsNetworking fundamentals DNSNetworking fundamentals TCP/IPNetworking fundamentals HTTP/HTTPSNetworking fundamentals TLSDatabasesModern application architecturesAWSREST APIsDockerKubernetesGitSQLPythonPostman
About the company
Orion Security Servicesorionsecurity.com
About Orion Security Orion Security will provide your business with the highest level of security service.
Job description
Summary
Orion Security Services is seeking a Customer Success Engineer to lead customer implementations and serve as a trusted technical advisor. The role involves working closely with enterprise customers to understand their business objectives and technical requirements while troubleshooting complex technical issues.
Responsibilities
- Lead customer onboarding, implementation, and adoption
- Serve as the primary technical advisor throughout the customer lifecycle
- Partner with customers to understand business objectives, technical requirements, and success criteria
- Troubleshoot complex technical issues, identify root causes, and drive resolutions in collaboration with Engineering, Product, and Support teams
- Guide customers through integrations, deployments, configuration, and operational best practices
- Build trusted customer relationships and proactively drive successful outcomes
- Create and maintain technical documentation, implementation guides, and customer enablement resources
Skills
- 3+ years of experience in a Customer Success Engineer, Technical Account Manager, Solutions Engineer, Implementation Engineer, Sales Engineer, or similar customer-facing technical role
- Experience supporting customers in cybersecurity, identity management, SaaS, or other highly technical environments
- Create and maintain technical documentation, implementation guides, and customer enablement resources
- Ability to translate business requirements into practical technical solutions
- Strong troubleshooting experience across cloud environments, Linux systems, APIs, networking, databases, and modern application architectures
- Experience working with cloud platforms such as AWS; (GCP / Azure is a plus)
- Familiarity with REST APIs, automation, monitoring tools, Docker, Kubernetes, Git, SQL, Python, and Postman
- Working knowledge of technologies such as Python, Git, Docker, Kubernetes, SQL, MongoDB, Grafana, and Postman
- Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS, TLS)
- Knowledge of identity and access management concepts, including SSO, SAML, OAuth, and JWT
- Experience with cybersecurity or identity platforms
- Familiarity with cloud-native technologies, Neo4j, Node.js, or Go
- Passion for solving customer challenges and delivering exceptional customer experiences
Qualifications
Must Haves
- 3+ years of experience in a Customer Success Engineer, Technical Account Manager, Solutions Engineer, Implementation Engineer, Sales Engineer, or similar customer-facing technical role
- Experience supporting customers in cybersecurity, identity management, SaaS, or other highly technical environments
- Create and maintain technical documentation, implementation guides, and customer enablement resources
- Ability to translate business requirements into practical technical solutions
- Strong troubleshooting experience across cloud environments, Linux systems, APIs, networking, databases, and modern application architectures
- Experience working with cloud platforms such as AWS; (GCP / Azure is a plus)
- Familiarity with REST APIs, automation, monitoring tools, Docker, Kubernetes, Git, SQL, Python, and Postman
- Working knowledge of technologies such as Python, Git, Docker, Kubernetes, SQL, MongoDB, Grafana, and Postman
- Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS, TLS)
- Knowledge of identity and access management concepts, including SSO, SAML, OAuth, and JWT
Nice to Haves
- Experience with cybersecurity or identity platforms
- Familiarity with cloud-native technologies, Neo4j, Node.js, or Go
- Passion for solving customer challenges and delivering exceptional customer experiences
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